Associate Client Experience Manager

As a Customer Success Manager at Madison Logic, you play a crucial role in understanding and documenting client goals, KPIs, and business outcomes in ongoing collaboration with sales. Your responsibilities include: - Creating and maintaining success plans to track progress against client goals. - Providing best practice guidance and proactive, data-driven support to clients to nurture progress with ML. - Ensuring clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices. - Providing additional support to other team members as an expansion resource on complex client accounts as needed. - Developing and maintaining functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor. - Managing process delivery support from ML, including the engagement of other teams and resources as necessary. - Partnering with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on-time. - Regularly reporting on progress, performance, and future recommendations to ensure continuous client engagement and value realization. - Acting as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally. Qualifications: - 2+ years" experience in Customer Success, Account Management, Digital Advertising, or related disciplines - Basic understanding of digital marketing or Account-Based Marketing - Prior experience in a client-facing role, supporting external customers in a highly professional manner - Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance - Familiarity with marketing and sales tools such as CRMs and MAPs - Analysis, problem solving, and troubleshooting expertise - Highly detail-oriented, with strong organizational skills and a commitment to accountability - Ability to multi-task and perform effectively - Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders If you are excited about helping clients succeed, love the idea of working at the forefront of marketing innovation, and want to be part of a team where integrity, respect, innovation, urgency, and accountability are the core values, then Madison Logic is the place for you. The salary range for this position is 1,400,000 - 1,600,000 per annum. Madison Logic offers a mix of in-office and hybrid working environments. Remote work arrangements may not be available for all positions, and in-office requirements apply based on the job posting details. If applicable, hybrid work-from-home days must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. Full-time availability and responsiveness from a distraction-free environment with high-speed internet are required for WFH. More details about perks & benefits are available upon request.,