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Associate - Centralized Operations - Insurance Ops & Recon - RFB

Associate - Centralized Operations - Insurance Ops & Recon - RFB

Tata Capital

2 - 3 years

4 - 7 Lacs

mumbai thane

Posted:5 days ago| Platform:

Apply

Skills Required

mis reporting tds publishing compliance customer satisfaction product portfolio retail operations customer experience external auditor auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist the central retail operations unit by driving a high quality customer experience balance with efficiency, compliance and consistency. Post Graduate/ Graduate in any discipline o Handle the Operations related activities of the retail loan product portfolio including repayment schedule regeneration post receipt from escrow accounts.
o Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant o Handling MIS Reports publishing and ensuring net of TDS activities o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT o Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps. o Conduct impact analysis and accordingly update systems after approval from the business team o Release communication about rate increase or decrease to customer and update the web-portal system accordingly. o Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested. o Ensure compliance to all Audit / RBI regulations.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Associate - Centralized Operations - Insurance Ops & Recon - RFB