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Tesco Plc
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Associate CEC

Associate CEC

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tesco Plc

3 - 8 years

6 - 9 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Ticketing Due diligence Excel Finance Wellness Medical insurance Troubleshooting Business solutions Operations Counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Associate CEC

Back to job search results

Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 15-Jul-2025

About the role

I provide support to colleagues in the UK and Ireland by understanding their reported issue, troubleshooting and ensuring I
use my skills and knowledge to resolve the issue in the most efficient manner, delivering great service.

What is in it for you

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary

- Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus

- Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off

- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy.

Making Retirement Tension-FreeSalary

- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth

- Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing

- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing

- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE)

- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing

- Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

You will be responsible for

Following our Business Code of Conduct and always acting with integrity and due diligence

Identifying operational improvements and finding solutions by applying CI tools and techniques

Responsible for completing tasks and transactions within agreed KPIs

Knows and applies fundamental work theories/concepts/processes in own areas of work

Resolving user queries in a timely manner and have attention to detail to identify issues

Need to work in UK shifts and weekend working

Responsible for voice and ticket contact

Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively

Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA

Ensure that the query / issue is understood correctly "the first time" round and therefore, resolution should be accurate

and address the query / issue adequately

Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries

Find opportunities for improving controls, recognizing financial benefits

Ability to work as a great teammate across multiple teams and close user queries in a timely manner, ensuring user

satisfaction is maintained at all times

You will need

Basic MS Office - Excel,
- Speed and Accuracy
- Active Listening
- English Speaking, Reading and Writing
- Logical Thinking
- Eye to detail
- Planning and Organising
- Basic numeracy skills

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