1 - 4 years
2 - 5 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
We are looking for Customer Support Executives who will be responsible to manage customer grievances and address their queries, requests or complaints. The nature of these calls can vary from inquiring about the product delivery to returning the product. The agent needs to possess persuasive skills to retain customers and provide an end-to-end resolution.
Make calls and address customer's queries, requests, or complaints
Handle customer inquiries over the phone as well as via email
Manage and resolve customer complaints
Provide customers with product and service information
Research required information using available resources
Document call information Key Competencies and Skills
Verbal and written communication skills
Typing speed of minimum 28 wpm with 90% accuracy
Listening skills, problem-solving and problem analysis
Customer service orientation
Good adaptability and judgement skills Education and Experience
Good typing skills
VEERWAL GETWORK SERVICES PRIVATE LIMITED
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