Assistant Vice President, Specialist

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

Managing the Operations of Trade finance ops for the bank

Key Accountabilities

• Monitoring and Processing of Trade finance transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines.
• Maintaining the Client services as per expectations at the desired levels and manage all the stake holders.

Job Duties & responsibilities

• Monitoring and Processing of Trade finance transactions and manage BAU as per internal and regulatory guidelines.
• Sound knowledge of UCP 600, URC, ISBP, URDG guidelines
• Preferably CDCS certified.
• Knowledge on Nostro Reconciliation and rules pertaining to such Recon.
• Learn and Guide the team on various staff functions, including operations, management viewpoints and organisation s policies and practices affecting each phase of business.
• Provide support as needed in the various departments, including reporting, making/checking of transactions, creation of PPTs, customer service as needed.
• Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all payment queries and issues promptly.
• The Job will also include internal and external customer meetings, hence should possess strong inter personal, analytical and presentation skills
• Open to work and perform in dynamic environment and under pressure situations, wherein individual skills combine with teams performance to determine the success of the unit.
• Understanding & highlighting the risks in the process, and work on process improvements
• Ensure that the KPI s and KRI s are managed and maintained as per the group s expected standards.
• Capable of managing project level deliverables and targets
• Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process.

Required Experience

• Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries.
• Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Trade transactions.
• Excellent Client / Customer management skills, business orientation.
• Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
• A positive and attitude to work in a team and provide proper assistance and support to the team as required,
• Capability to identify areas of risk and suggestions to mitigate
• Experience in managing the large team.

Education / Preferred Qualifications

• Graduate / Post Graduate

Core Competencies

• Strategizing and Problem-solving skills
• Thorough Knowledge on FEMA, managed trade finance operations with minimum experience of 12-15 years.
• Should have managed large volumes and teams
• Preferred having Knowledge of Trade/and A2 payments.
• Knowledge of UCP 600, ISPB, URDG

Technical Competencies

• Good knowledge on Microsoft applications
• Overview of systems used in Trade operations
• Functional Knowledge in handling SWIFTs

Work Relationship

• Excellent communication skills
• Presentation skills