Assistant Vice President - Sales & SBI Connect

SBI Card

12 - 17 years

20 - 25 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

usage project support event management wellness medical insurance stakeholder management rta crm auditing process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Execute connect programs across all Modules/Networks/Circles of SBI, Retail & banking partners through the year. Take feedback for such programs and implement corrective actions.
Drive implementation of R&R programs and track outcomes against planned cost benefits.
Responsible for aligning Vendor and timely closure of PR/PO with relevant teams.
Responsible to perform audit on vendor billing to eliminate any gaps and keeping process transparent.

Marketing campaigns for sales team in Branch Publicity

Work with marketing team to drive SBI branch publicity, ensuring appropriate customizations (Usage of regional language for ads, other local cultural aspects, etc.) are built in.
Ensure availability of in-branch publicity material for SBI card, ensuring adherence to marketing and branding guidelines
Organize, Track and report costs for Banca Kiosks at various locations as per ask from bank in consultation with marketing team on creatives
In-branch publicity material throughout the year

Retail:

Work closely with retail field team to execute marketing related requirement incl. Kiosks within timelines
Managing vendors to ensure adherence to process

Simplification:

Drive Connect 2.0 with objective to drive effective customer compliant resolution process for SBI Staff
Coordinate with bank and internal stakeholders for implementation and continuous upgradation of digital tools via which SBI staff can raise customer issues effectively and close resolution loops
Closely working with sales team across regions ensure SBI Card Connect 2.0 app penetration and drive customer resolution
Along with WE training team, work on training resources on the new customer servicing process changes related to Banca
Leverage on feedback from sales teams and industry best practices to drive & simplifying existing processes / documents such as application form,FCU, ASM signature, back check call etc.
Work closely with IT & Customer services team to do regular maintenance/ upgradation of digital tool (Connect 2.0) for effective and enhanced customer experience.

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