Assistant Vice President-Program Management-Implementations

• Will be a SAFe Agilist, responsible for building the framework and processes to manage complex engagements effectively.


• A key part of the role is to train and mentor program managers on managing complex engagements.


• Lead the transformation of the Data Led CX Program Management Practice into a scalable, disciplined, and efficient practice.


• Establish and operationalize Program Management Practice, tools, and governance frameworks


• Lead the rollout of standardized templates, processes and best practices across teams and leadership


• Replicate the PM framework, templates and practices to broader teams and leadership


• Ensure delivery governance, timely execution, and alignment with client priorities


• Coordinate stakeholders, manage resources, and provide visibility into project performance through structured reporting such as show and tell sessions and weekly status update meets


• Foster collaboration and embed continuous improvement across delivery streams


• Improve project outcomes and increase client satisfaction

Support sustained business growth by aligning PM practices with organizational goals.

Bachelor Degree 12 - 16 Years

• Lead project from requirement phase until delivery, ensuring project schedules, scopes, budgets, and documentation (project plan, stakeholder register etc.) are well-defined and maintained

• Design and implement standardized Waterfall and Agile methodologies and templates.


• Create a centralized repository for project artifacts.


• Monitor health processes to identify and address key gaps.

• Provide high-level guidance to project and program teams on managing plans, budgets, and key metrics (scope, time, cost).


• Oversee project financials, including P&L, and ensure compliance with all standards.


• Coordinate project workflows and manage logistics for meetings and events.


• Support Project and Program Managers with scheduling and action item follow-up.


• Update program plans, cash flow, and monthly budgets.


• Collaborate with other departments and vendors on program tasks


• Ensure PM start-up checklists are completed and execution paybook processes are followed.


• Manage invoice notifications, payments, and reconciliation


• Regularly update RAID logs

• Provide accurate, clear information to management to support effective decision-making.


• Maintain and manage access to the program repository.

• Address execution inconsistencies by leading structured training and upskilling sessions.


• Promote a culture of knowledge sharing and reuse to accelerate delivery and prevent redundant work.

• Oversee the development of standardized PM templates, reporting frameworks, and governance models to ensure consistency and scalability


• Define roles and responsibilities as per the RACI matrix


• Maintain RAID log (Risks, Assumptions, Issues, Dependencies) and implement corrective actions where required

• Leads a cross-functional POD comprising program PMs, Business Analyst and Client Success Manager


• Manage cross-functional alliance with internal teams, partners, and clients to ensure smooth project execution by acting as a single point of contact


• Track project progress against scope, timeline, and budget, adjusting plans as needed to meet objectives


• Facilitate Agile ceremonies and stakeholder cadence meetings to keep them posted about the latest progress through show and tell and weekly status update meetings

• Review project artefacts for correctness and completeness, ensuring adherence to project management governance standards


• Maintain strong risk, issue, and dependency tracking, reporting regularly to senior leadership with mitigation strategies

• Capture lessons learned and lead retrospective sessions to drive process optimization


• Proven ability to design and institutionalize best practices through PM templates and execution playbooks aligned with organizational objectives


• Promote a culture of continuous improvement and adoption of best practices across the PM Practice