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EXL
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Assistant Vice President

Assistant Vice President

EXL

0 years

0 Lacs

noida uttar pradesh india

Posted:17 hours ago| Platform:

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Skills Required

measurement analyze governance reporting standardization strategy development support compliance certification planning

Work Mode

On-site

Job Type

Full Time

Job Description

Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for quality improvement. Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients. Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience. Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements. Facilitate the sharing of best practices from within and outside the organization and implement them Planning and managing budget and resource allocation for the assigned vertical

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EXL

Business Process Management / Analytics

New York

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Assistant Vice President