Assistant Vice President & Circle Head

• Relationship Management with the Axis Circle Head, Circle Business Managers. With the advent of cluster formation relationship management with the Clusters Heads in order to achieve business targets and builds a progressive partnership with the bank.

• Provide inputs on departmental goals to the ZVP and make plans for achievement in order to support and contribute to Axis Bank Strategy Responsible for execution of Axis 2020 initiatives by partnering closely with Axis Bank & Max Life stake holders at circle / cluster level
• Periodic Analysis of the performance, Counsel and Mentor performance, Conduct Fortnightly PRPs and Facilitate performance management, rating and normalization of ratings for Skip Levels, co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources
• Liaise with training team and circle trainer for creating specific modules customized to relationship requirements
• Facilitate content development, training and understanding of customized products
• Ensuring product training departed to all sellers including Axis Bank resources
• Daily updates in alignment with Axis Clusters of focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors
• Ensuring Branch visits to the top branches, whose %ge achievement on budget is lower than the smaller branches, and come out with the strategy

Measures of Success

• Business Plan- Adj MFYP (Rs.) - Plan v/s Actual Activation Plan
• Seller Activation (%) - Plan Vs Actual Persistency- 13th month Persistency (%) - >85% (By Value)
• Effective Management of People
• 1. Retention rate - 70%, (as per HR formula) ; G2V2 retention - >85%.
• 2. Kenexa Score improvement over last year Customer centricity and satisfaction- Effective Management of Customer As per Plan
• Key Relationships (Internal /External)
• Effective Management of People & Customer Retain talent
• Handling Customer Complaints