Assistant Retail Store Manager

As an Assistant Retail Store Manager, your role will involve supporting the day-to-day operations of the store to ensure excellent customer service and efficient store management. You will be responsible for attending to customers, promoting spa services and products, managing home delivery orders, and maintaining a welcoming environment for both customers and their pets. **Key Responsibilities:** - Greet and assist customers in-store, providing a friendly and personalized shopping experience. - Actively pitch and promote spa services and membership plans to customers. - Manage and coordinate home delivery orders to ensure timely and accurate fulfillment. - Support the Store Manager in daily operations, including inventory management, visual merchandising, and staff coordination. - Handle customer queries, complaints, and feedback professionally to ensure satisfaction and repeat business. - Maintain cleanliness and organization of the store and spa areas. - Ensure compliance with store policies, safety standards, and operational procedures. - Build rapport with pet owners and ensure pets are comfortable and welcome in the store environment. **Qualifications Required:** - Prior experience in retail, customer service, or a similar supervisory role is preferred. - Excellent communication and interpersonal skills are essential. - Strong sales and pitching abilities are a plus. - Being organized, detail-oriented, and able to multitask in a fast-paced environment is necessary. - Comfortable working around pets (dogs, cats, etc.). - Flexibility to work weekends, holidays, and shifts as required. If you have experience in the pet care, wellness, or spa industry, basic knowledge of inventory management systems or POS software, and a passion for pets and customer care, it would be considered as preferred qualifications. Location: Defence Colony/Saket,