Logistics Manager E-Commerce

As a highly organized and results-driven Logistics Manager, you will be responsible for overseeing the end-to-end logistics and supply chain operations for our e-commerce business. Your role will focus on ensuring efficient order fulfillment, timely delivery, inventory management, and optimal warehouse operations to support business growth and enhance customer satisfaction. You will be expected to develop and implement logistics strategies that align with the growth and scalability objectives of the e-commerce business. This includes optimizing delivery networks for last-mile, first-mile, and reverse logistics. Additionally, you will oversee the day-to-day operations of warehouse(s), including tasks such as receiving, storing, and dispatching products. Maintaining accurate inventory records and ensuring stock availability across platforms will also be part of your responsibilities. Ensuring timely and accurate order processing, packing, and shipping will be crucial. You will be managing relationships with third-party logistics (3PL) providers, couriers, and freight forwarders. Collaboration with IT and operations to implement and enhance Warehouse Management Systems (WMS) and Transportation Management Systems (TMS) will be essential, along with integrating these systems with e-commerce platforms like Shopify, Magento, and WooCommerce. Monitoring and enhancing delivery performance and customer satisfaction through efficient logistics operations will be a key aspect of your role. Managing returns and exchanges in adherence to company policies is also expected. You will be responsible for controlling logistics costs, negotiating with carriers and service providers, and generating regular reports on logistics performance, inventory accuracy, and fulfillment key performance indicators (KPIs). To qualify for this position, you should hold a Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. An MBA or relevant certification such as APICS or CILT would be a plus. Additionally, you should have at least 5 years of experience in logistics or supply chain management, preferably in an e-commerce environment. Strong knowledge of warehousing, transportation, and inventory systems is required, along with experience in managing 3PL providers and multi-channel fulfillment. Excellent organizational, leadership, and problem-solving skills are essential, alongside proficiency in logistics software and MS Excel. Experience with ERP/WMS systems would be considered an asset.,