Assistant Retail Store Manager

The Senior Retail Sales Associate is responsible for delivering exceptional customer service, assisting in day-to-day store operations, mentoring junior staff, and driving sales. This individual should be an enthusiastic team player with a passion for pets and a solid understanding of retail sales practices.

Key Responsibilities:

• Provide outstanding customer service by engaging with customers and assisting with their pet care needs.
  
• Develop in-depth knowledge of JUSTDOGS products and services, including pet food, accessories, grooming services, and more.
  
• Train, mentor, and support junior sales associates on customer interaction, product knowledge, and sales strategies.
  
• Assist in managing inventory, stock replenishment, and visual merchandising to ensure store readiness.
  
• Handle customer inquiries, feedback, and complaints professionally and promptly.
  
• Meet and exceed individual and store sales targets through upselling and cross-selling techniques.
  
• Ensure all company policies, procedures, and safety standards are followed.
  
• Support in organizing in-store events or promotions as needed.
  
• Assist with cashiering, returns, and opening/closing duties when required.
  

Qualifications & Skills:

• Minimum 2 to 3 years of experience in a retail sales role, preferably in a lifestyle or pet-related industry.
  
• Strong communication and interpersonal skills.
  
• Passion for pets and basic understanding of pet products and care.
  
• Proven leadership abilities or experience mentoring a team.
  
• Ability to work flexible hours, including weekends and holidays.
  
• Basic computer skills for billing and inventory management systems.
  

Preferred Attributes:

• Previous experience in a pet store or veterinary clinic is a plus.
  
• Certification or training in animal care is an added advantage.
  
• Energetic, positive attitude with a customer-first mindset.
  

Benefits:

• Competitive salary + performance-based incentives
  
• Employee discount on products and services
  
• Opportunities for growth and advancement within JUSTDOGS
  
• Training and development in pet care and retail management