Posted:22 hours ago|
Platform:
On-site
Full Time
Handles employee inquiries and concerns to maintain a supportive work environment. Observes and evaluates employee performance, providing regular feedback. Assists in daily shift operations and supervises restaurant areas when senior managers are absent. Participates in departmental meetings and ensures goals are clearly communicated. Ensures restaurant staff have necessary tools, uniforms, and supplies. Reports issues regarding food quality and service levels to the Chef and Restaurant Manager. Ensures adherence to restaurant standards, procedures, and health regulations. Oversees responsible alcohol service in compliance with local laws. Performs duties of restaurant team members and supports related departments as needed. Opens and closes the restaurant while ensuring operational readiness. Engages with guests for feedback and service improvement opportunities. Adjusts staffing levels to meet service demands and financial goals. Encourages team members to consistently deliver excellent customer service. Resolves guest complaints promptly or escalates to leadership when necessary. Sets a positive example in guest interaction and hospitality standards. Reviews guest satisfaction results and comment cards with the team to drive improvements. Greets guests and ensures a welcoming environment. Oversees and participates in employee training and development programs. Communicates job expectations clearly and consistently to team members. Coaches and provides ongoing performance support to staff.
Marriott
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