Assistant Manager/KAM/client co ordinator- Exports Customs Clearance

Job Description

About the Role: Export KAM professional acts as the primary point of contact for the client on all Export CHA activities. The KAM is responsible for the end-to-end export related operations for the Shipper. The Export KAM ensures high level of service to our customers and also plays a role in upselling / bringing in new opportunities with the accounts they manage. Roles and responsibilities: Ensure all shipments are registered in the ERP accurately Manage the end-to-end operations of the shipment including coordination with all the vendors Manage the job-wise documentation for the client and ensure they are uploaded to the ERP Ensure proactive approach for proper scrutiny of documents and informing customer for any discrepancies/requirements. Take checklist from internal customs department and send to client for approval Ensure Memo is received from Customs department after Noting for further action. Call for Cargo in case of dock stuff and co-ordinate for carting, examination and CFS stuffing Submit VGM and apply for form 13 to move the container from CFS to port on plan vessel. Send memo to BL department Track cargo till it reaches destination Send loading confirmation to shipper and follow-up for BL release Ensure all job-related payments are tracked on the ERP and fund requests / receipts are generated within the system Send Memo to the Billing Department for timely creation of invoices to the customers Prepare DSR and send to client as per their requirement. Qualifications Education : Bachelor s Degree, MBA/equivalent masters preferred Work Experience: 3+ years in Customer Service/Client servicing activities for CHA (Customs House Agents) Technical Skills: Intermediate knowledge of Customs law, Knowledge of Export procedures, Familiarity with incoterms, strong Microsoft Office Skills, and understanding of budgeting and costing for CHA activities The candidate must have strong written and verbal communication skills, he/she must be able to multitask and deliver under pressure. The candidate should be proactive and look to bring operational improvements to the Exports CHA Department The candidate should be able to bring in additional business with the existing set of clients and look to cross sell wherever possible.