Assistant Manager

WNS Holdings

5 - 9 years

5 - 9 Lacs

gurgaon haryana india

Posted:7 hours ago| Platform: Foundit logo

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Skills Required

kyc finance anti money laundering

Work Mode

On-site

Job Type

Full Time

Job Description

Liaise with regulatory, legal and banking regulation as per requirement
Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLAs)
Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
Manage the work flow efficiently with the resources available without compromising on the risk and services.
Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the bank.
Identify risk and nature of issues and inquiries arising repeatedly.
Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factors
Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.
Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
Adhere to your individual duties and responsibilities and support the team to deliver service excellence
Ensure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and development
Ensuring all volumes are completed during month end

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