Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Kolkata
>
DP World
>
Assistant Manager - User Support - Global Service Centre

Assistant Manager - User Support - Global Service Centre

DP World

4 - 6 years

9 - 13 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

Performance tuning Automation Business transformation Financial reporting Fixed assets Incident management Cash management Oracle Troubleshooting Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world s trade flow better, changing what s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that s fit for the future. We re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

Role Purpose:

We are seeking an experienced Oracle Techno-Functional Financials Consultant to join our team and provide L1/L2 support for Oracle Financial modules. The ideal candidate will have a strong background in Oracle Fusion Financials, with expertise in both technical and functional aspects. This role involves resolving end-user issues, troubleshooting system errors, and providing guidance on system enhancements to improve efficiency and usability.

Designation:

Assistant Manager- User Support- Global Service Centre

Base Location:

Navi Mumbai, Ghansoli, Q- Parc

Reporting to:

Deputy General Manager

Key Role Responsibilities:

Provide L1/L2 support for Oracle Financial modules, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Cash Management (CM), and Fixed Assets (FA).
Assist in documenting standard operating procedures (SOPs) and knowledge base articles for common issues and resolutions.
Stay updated on industry trends, Oracle product updates, and best practices related to financial management systems.
User Support: Respond to user inquiries, troubleshoot issues, and provide resolutions for Oracle Financial modules such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Cash Management (CM), and Fixed Assets (FA).
Issue Resolution: Investigate and resolve system errors, data discrepancies, or performance issues reported by end-users, ensuring timely resolution to minimize business disruption.
Incident Management: Log and prioritize support tickets using incident management tools, ensuring accurate documentation of reported issues, actions taken, and resolutions provided.
Root Cause Analysis: Perform root cause analysis for recurring issues, identify underlying causes, and implement corrective actions to prevent future occurrences.
Patch and Upgrade Support: Assist in testing patches, upgrades, or enhancements for Oracle Financial modules, ensuring compatibility with existing configurations and business processes.
Configuration Changes: Implement minor configuration changes or parameter updates in Oracle Financial modules as per documented change control procedures and best practices.
Documentation: Maintain accurate documentation of system configurations, customizations, and support procedures, ensuring knowledge transfer and continuity of support services.
Training and Knowledge Sharing: Conduct training sessions or create user guides to educate end-users on Oracle Financial functionalities, best practices, and tips for optimizing system usage.
Vendor Coordination: Liaise with Oracle Support Services for escalating and resolving complex technical issues requiring vendor assistance, following established escalation procedures.
Performance Monitoring: Monitor system performance metrics, identify areas of improvement, and propose optimizations or performance tuning measures to enhance system stability and efficiency.

Skills & Competencies:

4-6 years of experience in Oracle Fusion Financials, with a focus on techno-functional support.
Strong understanding of financial business processes, including accounting principles, and financial reporting.
Proficiency in Oracle tools like OTBI, BI Publisher.
Hands-on experience with modules such as GL, AP, AR, CM, and FA.
Excellent problem-solving skills and ability to troubleshoot complex technical issues independently.
Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels.

Education & Qualifications:

Bachelor s degree

More Jobs at DP World

Assistant General Manager - Total Rewards - SCO, GSC & Group Tech

Nasik, Pune, Nagpur, Mumbai, Thane, Aurangabad

3 - 6 yrs

INR 5 - 8 Lacs

Intern - AI/ML

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Assistant General Manager Finance

Gandhidham

10 - 16 yrs

INR 30 - 45 Lacs

Associate - NVOCC Operations - Global Service Centre

Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Intern - AI/ML

Bengaluru

Experience: Not specified

INR 5 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

DP World

Logistics & Transportation

Dubai

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Assistant Manager - User Support - Global Service Centre