Assistant Manager – US Operations

• Job Title:

  Assistant Manager – US Operations 

• Experience:

  5-7 years

• Job Type:

  Permanent

• Job location:

  Pune

• Shift:

  Should be flexible with day and night shifts

• Notice Period:

  up to 15 days 

Key Responsibilities

• Manage a team of 60–70 FTEs effectively.

• Ensure TAT (Turnaround Time) is consistently met, especially for clients with TAT-based processes.

• Oversee staffing, leave planning, and absenteeism management.

• Maintain regular client interaction and address client requirements efficiently.

• Train new employees and ensure smooth onboarding to the process.

• Provide floor support and guidance to the team as needed.

• Prepare and share daily, weekly, and monthly production and quality reports.

• Handle conference calls with the onshore team, especially for new process transitions.

• Conduct huddles and team meetings to communicate updates and address operational issues.

• Ensure production and quality targets set by the client are consistently achieved.

Required Qualifications

• Any bachelor’s degree (completed)

•Knowledge of MS Office and related applications

• Good presentation skills

• Ability to work independently within clearly defined parameters and accordingly take decisions.

• Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.

• Should have 

  strong analytical skills

   to review, interpret, and analyze data effectively.

Interested candidates can share their resume at hiring@radarsoft.tech