Assistant Manager (Travel)

As an Assistant Manager in Travel and Tourism, you will play a crucial role in assisting with the daily operations, staff management, and overall business objectives of a travel agency or related company. Your responsibilities will include operational support, staff management, customer service, budget management, sales and marketing support, travel arrangements, reporting and analysis, vendor management, process improvement, and problem-solving. You will work closely with the manager to ensure operational efficiency by handling tasks such as scheduling, reporting, and maintaining overall operational effectiveness. Supervising team members, ensuring their productivity, and potentially participating in recruitment and training processes will be part of your role in staff management. Customer service will be a key aspect of your job as you address customer inquiries, handle complaints, and strive to ensure high levels of customer satisfaction. Additionally, you will assist in monitoring and managing budgets, identifying cost-saving opportunities, and supporting sales activities by helping to develop marketing strategies and identifying new market opportunities. Handling travel arrangements, including booking flights, hotels, and other components while adhering to company policies and budget constraints, will also be part of your responsibilities. You will prepare reports on travel expenditures, sales performance, and other relevant data to support decision-making, collaborate with service providers to secure the best rates and services, and identify and implement process improvements to enhance efficiency and effectiveness. Your problem-solving skills will be put to the test as you address unexpected travel disruptions and make quick, informed decisions to resolve issues. This is a full-time position with benefits such as cell phone and internet reimbursement, as well as performance bonuses and yearly bonuses. The work schedule includes day shifts, morning shifts, and night shifts, and the work location is in person.,