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Assistant Manager-Trade Finance

Assistant Manager-Trade Finance

IBM

3 - 6 years

6 - 10 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

trade finance data analysis quality analysis trade finance management call monitoring forex operations ucp import team management urc team handling banking operations bank guarantee trade finance operations quality assurance lc export

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Description
1. Operational Performance
2.1 Handle above threshold value transactions for the territory / teams in line with quality and turn around targets.2.2 Provide support to the team by acting as the first line of escalation for agent related queries, process/regulation updates.2.3 Set and monitor progress on performance goals and objectives for the reporting teams2.4 Responsible for day-to-day productivity, Turn around Time (TAT) and Quality Management of reporting teams.2.5 Responsible for efficient Queue Management and task allocation to reporting2.6 Ensure timely and comprehensive communication with the Client teams to ensure that the transaction processing is seamless.2.7 Identify areas of concern and under performance and take corrective measures. To propose action plans & contribute to proposals for improvement of quality of operation.2.7 Perform operational controls. 2. Continuous Improvement

Work closely with the Territory Manager & contribute on innovation /automation opportunities.

Lead quality improvement projects for reporting teams with active participation from team member’s under the guidance of the Territory Manager.

4. People Management

Responsible for employee retention of reporting team

Drive the learning and development of reporting team members through the Organizational Development team, Portal based trainings, Trade subject trainings and mentorship

Ensure fortnightly and comprehensive one to one sessions(focused on professional and personal development) and follow up on action items emerging from these sessions

Plan and conduct bi-annual and annual appraisals for reporting team members

Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise

Strong Trade Finance domain skills

People Management & Team Leadership Skills

Data Analysis & Action Planning

Business Communication

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Assistant Manager-Trade Finance