Assistant Manager - Soft Services

Job Description

Assistant Manager - Soft Services JLL is seeking an Assistant Manager - Soft Services to join our team. This role is ideal for a proactive and experienced professional who excels in overseeing daily facility operations, ensuring top-tier service delivery, and enhancing the overall workplace experience. Key Responsibilities: Service Management : Assist in the day-to-day management of soft services , including housekeeping, security, reception, and guest services. You'll monitor service delivery and ensure compliance with established standards and Service Level Agreements (SLAs). Quality Assurance : Conduct regular inspections and audits to maintain service quality and identify areas for improvement, proactively seeking innovative solutions. Operational Efficiency & Budgeting : Collaborate with the Facility Manager to develop and implement innovative solutions for enhancing operational efficiency . You will also participate in budget planning and cost control initiatives. Team & Vendor Oversight : Assist in the selection, training, and supervision of soft services staff and contractors , ensuring high performance and adherence to standards. Compliance & Sustainability : Ensure strict adherence to health, safety, and environmental regulations . You'll also contribute to the implementation of sustainable practices and energy-efficient solutions. Reporting & Liaison : Prepare reports and presentations on service performance and improvement initiatives. Act as a liaison between clients, service providers, and internal teams to ensure smooth communication and issue resolution. Required Qualifications: Education : Bachelor's degree in Facility Management, Business Administration , or a related field. Experience : Minimum of 3-5 years of experience in facility management , preferably with a strong focus on soft services . Knowledge : Strong knowledge of facility management best practices, industry standards, and relevant regulations . Technical Skills : Proficiency in Microsoft Office Suite and facility management software. Core Competencies : Excellent communication and interpersonal skills . Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong problem-solving and decision-making skills. Language : Fluency in English and Hindi ; knowledge of Gujarati is a plus. Preferred Qualifications: Certifications : Professional certification in Facility Management (e.g., FMP, CFM). Sustainability : Experience with sustainable facility management practices and green building certifications. HSE : Knowledge of health and safety regulations and compliance requirements. Vendor Management : Experience with vendor management and contract negotiations. Technology : Familiarity with smart building technologies and IoT solutions in facility management.