Assistant Manager

Purpose of Role: To monitor the performance of the hubs designated under them

Roles & Responsibilities:

1. Decision Making

• Blocking pincodes in choked hubs in coordination with Ops team, Hub Incharge &

Central Team

• Managing peak volume and ensuring to achieve on time delivery of shipments
• Coordinate & analyze the hub capacity to allocate volume to hubs
• Deciding hub locations as per geography knowledge to setup new hubs
• Supporting hub incharges in Clearance of pendency shipments

2. People & Manpower Management

• Ensure 100% attendance of TLs & Rider Partners in hub
• Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with

HIs

• Connecting with the HIs regarding improvement of their performance
• Providing Career progression for the Team Leaders & Hub Incharges
• Maintaining relationship with the clients & vendors to ensure smooth operations

3. Infrastructure Management

• Ensure that all the hub infrastructures are proper & accurate, in coordination with

the Hub Incharge & Procurement team (during new hub opening)

• Ensuring availability of infrastructure & inventory

4. Data Interpretation

• Ensure that the dashboard is viewed & analyzed
• Decisions to be taken upon data interpretation & analysis

5. Performance Management

• Ensuring smooth functioning of hubs
• Performance management of the hubs in BIC
• Providing feedback & guidance for improving hub performance
• Conducting training sessions, mentoring and updating new processes across the

hubs

• Engaging the teams with regular hub visits & audits

6. Franchise Management

• Ensuring BIC performance of Franchise hubs and guiding franchisees for

improving operations & performance

• Proactively assessing, clarifying and validating the needs of franchise
• Identification of new Franchise Partners to onboarding and training
• Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for

solving queries of Franchise and improve performance

• Follow up with Franchise for on time COD closure
• Identification of Fraud activity and taking action
• Onboarding other Delivery Channel - Kirana/3PL Vendor
• Real Time solve of queries like Billing, call out , Night Incentive, any revocation in

billing

Skills required- Link

1. Operational Excellence

2. Problem Solving

3. Communication Skills

4. Workforce Management

Role & responsibilities

Preferred candidate profile