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Assistant Manager- Service delivery, Digital

Assistant Manager- Service delivery, Digital

Tata Consumer Products

8 - 13 years

11 - 15 Lacs

Bengaluru

Posted:1 hour ago| Platform:

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Skills Required

Automation SAP Sales operations Process improvement Agile Issue resolution Customer service FMCG IT operations Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assistant Manager - Service Delivery, Digital Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Assistant Manager - Service Delivery, Digital Tata Consumer Products Limited Designation : Assistant Manager- Service delivery, Digital Reporting To : Associate Manager- Service Delivery, Digital

What are the Key Deliverables in this role ?

Financial Outcomes

Operational Efficiency Gains: Ensure high performance and stability of Sales & Operations applications to minimize downtime and reduce operational costs, leading to improved productivity.
Revenue Enablement: Deliver seamless digital support and quick issue resolution to accelerate business processes, shorten sales cycles, and enhance customer satisfaction.
Cost Optimization: Support automation, integration, and process improvement initiatives to eliminate inefficiencies, reduce manual effort, and optimize IT expenditures.

Customer Service

Consistent and Reliable User Experience: The Service Delivery Manager ensures stable and high-performing Sales & Operations applications, delivering smooth and dependable digital experiences for internal stakeholders and external partners.
Proactive Service Recovery: By taking ownership of issue resolution, the role minimizes service disruptions through swift, sustainable fixes enhancing user satisfaction and building trust.
Service Excellence Through Innovation: Leveraging automation, integration, and data insights, the Service Delivery Manager drives continuous service improvement, enabling faster response times, reduced escalations, and a more agile support environment.

Innovation and Learning

Driving Innovation Through Stability: By ensuring seamless and stable performance of Sales & Operations applications, the Service Delivery Manager creates a foundation for innovative digital experiences that enhance business agility.
Empowering Teams Through Learning: The role promotes a culture of proactive issue resolution and continuous learning, mentoring teams to take ownership and evolve their problem-solving capabilities.
Enabling Scalable Solutions: Through automation, integration, and data-driven strategies, the Service Delivery Manager fosters innovation in service delivery, enabling scalable improvements and future-ready operations.

What are the Critical success factors for the Role ?

Bachelors or Masters degree in technical preferred.
4 8 years in IT operations and service delivery for sales applications and functions.
A proven track record of issue resolution, vendor management, and driving efficiency.
Process-oriented mindset with experience in workflow analysis or process improvement.
Organized, detail-oriented, and able to manage multiple priorities.
Good technical expertise in SAP operations, integrations, and system connectivity.
Ability to lead application service delivery, ensuring stability, security, and continuous evolution.
A problem-solver mindset, capable of simplifying complexity and driving resolutions with urgency and precision.
Experience leading IT support teams, fostering a culture of accountability and proactive engagement

What are the Desirable success factors for the Role ?

Is a disruptor at heart, who looks at the status quo and says, "We can do better."
Boasts a bias for action thats so pronounced, its almost palpable, with a sense of urgency thats as infectious as it is inspiring.
Has the charisma to rally troops and the tact to navigate the corridors of corporate power.
Is a data whisperer, capable of coaxing insights from the noise to inform decisions and drive growth.
Exudes a passion for problem-solving thats matched only by a Were offering a chance to be part of something thats bigger than any one individual. Its a call to arms for those who want to leave an indelible mark on the world of FMCG

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Tata Consumer Products

Food & Beverages

Mumbai

Approximately 8,000 Employees

69 Jobs

Key People

Sunil D'Souza

Managing Director and CEO
Amit Jain

Chief Financial Officer
Ankush Kakkar

Chief Strategy Officer

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Assistant Manager- Service delivery, Digital