Assistant Manager, Service and Parts Sales (West)

Who we are:

innovation

What we do:

YEMI primarily focuses on manufacturing of Industrial Engines and sales and service of the Industrial Engines/Agricultural Products/ Marine (Small – Medium & Large) Engines. Additionally, YEMI is running a full-fledged R&D center, with the vision of developing a global R&D center in India and to provide the cost and technological merits of India to the Yanmar Group.

What is in for you:

collaborative

Essential duties of this role:

Essential Duties and Responsibilities:

Service

• Provide on/off-site installation, validation and commissioning of engines. (diesel)
• Provide high level technical support to customers on location/ Phone/ online. (Zero-hour service support)
• Coordination with Company distributors.
• Service dealer and FIE Shop expansion.
• Communicate with Customers to ensure satisfaction and implement necessary corrective action.
• Competition mapping and Market feedback.
• Interface to cross functional work teams such as field applications, customer support-services, R& D, etc.
• Updating of Service Technical documentation as required and submission.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

Parts Sales

• Responsible to achieve spare parts target assigned for the year and the territory.

Education: B. Tech

Experience: 5-10 Years