Job Description

As a Hotel Operations Manager for our resort, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring the highest level of guest satisfaction, and optimizing efficiency and profitability. You will lead and manage various departments within the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services, to deliver exceptional service and experiences to our guests. Responsibilities: Strategic Planning: Develop and implement strategic plans to achieve operational goals, enhance guest experiences, and drive revenue growth. Team Leadership: Provide strong leadership to department heads and staff, fostering a culture of teamwork, excellence, and continuous improvement. Guest Satisfaction: Monitor guest feedback and implement initiatives to enhance guest satisfaction and loyalty. Address any guest concerns or issues promptly and effectively. Operations Management: Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services. Ensure smooth and efficient daily operations. Staff Training and Development: Develop and implement training programs to ensure that staff members have the necessary skills and knowledge to deliver exceptional service. Provide coaching and support to enhance staff performance and career development. Budgeting and Financial Management: Develop and manage the hotel budget, including revenue forecasting, expense control, and profitability analysis. Identify opportunities to increase revenue and reduce costs while maintaining high-quality service standards. Quality Assurance: Establish and maintain quality standards for all hotel operations. Conduct regular inspections and audits to ensure compliance with brand standards, safety regulations, and cleanliness requirements. Vendor and Supplier Management: Negotiate contracts with vendors and suppliers to ensure competitive pricing and quality products and services. Maintain strong relationships with key partners to support operational needs. Health and Safety Compliance: Ensure compliance with health and safety regulations and procedures to provide a safe and secure environment for guests and staff. Technology Integration: Identify and implement technology solutions to streamline operations, enhance guest experiences, and improve efficiency. Qualifications: Bachelors degree in Hospitality Management, Business Administration, or related field (Master’s degree preferred) Minimum of 5 years of experience in hotel management, with at least 2 years in a leadership role Strong leadership and management skills, with the ability to motivate and inspire teams Excellent communication and interpersonal skills, with a customer-centric approach