Skills: . Customer Service, Physical Stamina, Empathy, Massage Techniques, Attention to Detail, Circulation & Muscle Tension, Communication,. Job TitleSpa Therapist. LocationMachan Resorts LLP, Lonavala. DepartmentSpa and Wellness. Reporting ToAFOM/ FOM. Job Summary. The Spa Therapist provides professional and engaging wellness therapies and massage treatments to clients, ensuring a relaxing and rejuvenating experience. The role involves maintaining the highest standards of hygiene, customer service, and knowledge of various spa treatments to enhance guest satisfaction. Key Responsibilities. Guest Service and Consultation:. Welcome guests warmly and provide detailed consultations to understand their needs and preferences. Recommend suitable spa treatments based on guests' individual requirements. Ensure guests are comfortable and informed throughout their spa experience. Treatment Delivery. Perform a variety of spa treatments, including massages, facials, body scrubs, and other therapies as per the spa menu. Maintain professional techniques and standards during all treatments. Adapt treatments as needed to accommodate guest preferences or physical conditions. Hygiene And Cleanliness. Maintain cleanliness and hygiene in treatment rooms, spa equipment, and common areas. Ensure proper sanitation of tools and materials used during treatments. Product Knowledge And Sales. Stay informed about spa products and treatments. Recommend and promote spa products to guests for home use to enhance their experience. Achieve sales targets for spa products and services. Team Collaboration. Work closely with the spa team to ensure smooth operations and seamless guest experiences. Assist in maintaining spa inventory and replenishing supplies as needed. Compliance And Safety. Adhere to spa protocols, safety standards, and professional ethics. Address guest concerns promptly and escalate issues to the Spa Manager if required. Skills And Qualifications. EducationCertification or diploma in spa therapy, massage therapy, or related field. ExperienceMinimum 1-2 years of experience as a spa therapist; freshers with strong skills and training may also apply. Skills: . Expertise in various spa treatments, including massages, facials, and body therapies. Strong communication and interpersonal skills. Ability to create a calming and welcoming environment for guests. Knowledge of spa products and their benefits. Physical Requirements:. Ability to stand for extended periods and perform physical tasks related to treatments. Good stamina and hand dexterity for delivering treatments. Benefits. Competitive salary package. On-duty meals and accommodation (if applicable). Training and professional development opportunities. Employee discounts on spa and resort services

Skills: . Technical Knowledge, Leadership Skills, Problem-Solving, Project Management, Budgeting & Cost Control, Communication Skills, Time Management,. PositionAssistant Manager Engineering. LocationMachan Resorts, Lonavala. DepartmentEngineering. Reports ToGeneral Manager. Job TypeFull-Time. Job Overview. The Assistant Manager Engineering will be responsible for managing the resorts engineering operations, ensuring that all facilities and equipment are properly maintained and functioning at optimum levels. This role involves overseeing preventive maintenance, repairs, and supporting daily operational requirements for the smooth functioning of the resorts infrastructure. Key Responsibilities. Maintenance Management:. Oversee the preventive and corrective maintenance programs for the resorts buildings, systems, and equipment (HVAC, plumbing, electrical, etc.). Ensure all engineering operations run smoothly and are in compliance with safety standards. Team Supervision:. Lead and manage a team of engineers and technicians, ensuring that all tasks are completed on time and to high-quality standards. Provide guidance and training as needed. Troubleshooting & Repairs:. Diagnose and resolve engineering issues related to electrical, mechanical, and plumbing systems. Provide timely solutions to minimize downtime and service interruptions. Project Management:. Assist in planning and overseeing engineering projects such as renovations, repairs, and installations of new systems. Ensure projects are completed on time, within budget, and according to specifications. Inventory & Equipment Management:. Manage the inventory of engineering tools, equipment, and spare parts, ensuring that necessary materials are available when needed for repairs and maintenance. Budgeting & Cost Control:. Assist in the preparation and management of the engineering departments budget. Ensure that engineering activities are performed efficiently and cost-effectively. Safety & Compliance:. Ensure compliance with health, safety, and environmental regulations. Conduct safety audits and inspections regularly to identify and mitigate potential risks. Guest Satisfaction:. Ensure that engineering issues affecting guest comfort, such as air conditioning, lighting, or plumbing problems, are promptly addressed to maintain high levels of guest satisfaction. Sustainability Initiatives:. Support energy conservation and sustainability efforts by implementing best practices and recommending energy-saving measures. Documentation & Reporting:. Maintain accurate records of maintenance schedules, equipment repairs, and inspections. Provide regular updates and reports to the Engineering Manager. Qualifications And Skills. Education:. Bachelors degree in Engineering (Mechanical, Electrical, or Civil) or related field. Additional certifications in hospitality or facility management are a plus. Experience:. 3-5 years of experience in the engineering or maintenance department, preferably in the hospitality industry. Previous experience in team leadership is preferred. Skills: . Technical KnowledgeStrong understanding of engineering systems, including HVAC, plumbing, electrical, and mechanical systems. Leadership Skills: Ability to lead and motivate a team, ensuring efficient and effective operations. Problem-SolvingStrong analytical skills to diagnose and resolve technical issues. Project ManagementAbility to manage multiple projects and tasks simultaneously. Budgeting & Cost ControlExperience in managing departmental budgets and reducing operational costs. Communication Skills: Strong verbal and written communication skills. Time ManagementAbility to prioritize tasks effectively and manage time efficiently. Key Attributes. Attention to DetailAbility to spot and correct engineering issues before they escalate. Proactive AttitudeAnticipate and address potential problems before they affect operations. AdaptabilityAbility to respond to changes in technology, guest needs, and operational requirements. Customer-CentricFocus on ensuring that the resorts engineering systems contribute to guest comfort and satisfaction. Compensation. SalaryCompetitive, based on experience and qualifications. BenefitsHealth insurance, performance-based incentives, accommodation, and other perks as per company policy. How To Apply. Interested candidates can submit their resume along with a cover letter to [email/website] or reach out to our HR department at Careers@themachan.com. Show more Show less

Skills: . Plant Identification, Pruning Techniques, Pest and Disease Management, Soil Health and Fertilization, Landscape Design, Irrigation Systems Management, Sustainable Gardening Practices, Use of Garden Machinery,. LocationMachan Resorts LLP, Lonavala. Position TypeFull-Time. About UsMachan Resorts LLP is an eco-friendly luxury resort committed to sustainability and providing guests with a serene natural experience. Our lush landscapes are a core part of our identity, and we seek a passionate and skilled Horticulturist to maintain and enhance our green spaces. Job SummaryThe Horticulturist will oversee the care, maintenance, and development of the resort's gardens, lawns, and natural landscapes. This role requires a blend of creativity, technical knowledge, and environmental stewardship. Key Responsibilities. Plan, design, and implement landscape projects in line with the resort's eco-friendly ethos. Maintain and care for plants, trees, and shrubs across the property. Monitor plant health and implement pest and disease control measures. Develop and maintain irrigation systems to ensure efficient water usage. Train and supervise gardening staff. Source eco-friendly materials and recommend plant species suitable for the resort's climate. Collaborate with the management team to create visually appealing and sustainable landscapes. Ensure compliance with environmental regulations and promote sustainable horticultural practices. Qualifications. Degree or diploma in Horticulture, Botany, or a related field. Proven experience in landscape management or horticulture. Knowledge of native and exotic plant species. Proficiency in pest control and soil management techniques. Strong understanding of irrigation systems and sustainable practices. Excellent communication and team management skills. Preferred Skills. Experience working in hospitality or resort environments. Familiarity with organic gardening and permaculture principles. Passion for eco-tourism and environmental conservation. What We Offer. A dynamic, nature-centric work environment. Opportunities for professional growth. Competitive salary and benefits. Application ProcessInterested candidates should send their CV along with a cover letter highlighting their experience and passion for horticulture to Careers@themachan.com. Show more Show less

Skills: . Mechanical, Electrical, And Plumbing (MEP), IT, CCTV, Carpentary, Maintenance And Repair, AMC,. Job Summary. We are seeking a highly skilled Assistant Manager, Engineering with expertise in various technical areas to support our engineering team. The Assistant Manager will be responsible for overseeing electrical systems, generator maintenance, plumbing, general maintenance, solar power, security systems (CCTV and telephone), and IT hardware and networking. The ideal candidate will have a comprehensive understanding of these areas and the ability to effectively manage maintenance tasks and projects. Responsibilities. Manage electrical systems within the facility, including installation, maintenance, and repairs to ensure safe and efficient operation. Oversee generator maintenance, including A checks and B checks, to ensure reliability during power outages and emergencies. Coordinate plumbing work, including installations, repairs, and maintenance of plumbing fixtures and systems throughout the facility. Supervise general maintenance tasks, such as equipment repairs, building upkeep, and grounds maintenance, to maintain a safe and functional environment. Implement and manage solar power systems, including installation, maintenance, and optimization to reduce energy costs and environmental impact. Maintain and troubleshoot CCTV and telephone systems to ensure security and communication capabilities are operational at all times. Manage IT hardware and networking infrastructure, including computers, servers, routers, and switches, to support business operations and connectivity. Develop and implement preventive maintenance programs for all systems and equipment to minimize downtime and extend their lifespan. Ensure compliance with safety regulations, industry standards, and company policies in all maintenance activities. Supervise a team of technicians and maintenance staff, providing guidance, training, and support as needed. Requirements. Strong knowledge of electrical systems, including wiring, circuits, and power distribution, with the ability to troubleshoot and repair electrical issues. Experience with generator maintenance, including A checks and B checks, to ensure reliable backup power. Proficiency in plumbing work, including installations, repairs, and maintenance of plumbing systems. Comprehensive understanding of general maintenance tasks and techniques. In-depth knowledge of solar power systems, including installation, maintenance, and optimization. Expertise in CCTV and telephone systems, including installation, troubleshooting, and maintenance. Advanced skills in IT hardware and networking, including computer systems, servers, and networking infrastructure. Excellent problem-solving skills and the ability to manage multiple tasks and priorities effectively. Strong leadership and communication skills, with the ability to lead and motivate a team. Minimum of 5 years of experience in a similar role, preferably in a facility management or engineering environment. Job LocationLonavala Maharashtra. Show more Show less

Skills: . Commercial Laundry Equipment Operation, Textile Care Knowledge, Stain Removal Techniques, Laundry Sorting and Classification, Time Management, Machine Maintenance, Attention to Detail, Customer Service,. Job TitleLaundry Supervisor. LocationMachan Resorts LLP, Lonavala. Job Summary. Machan Resorts LLP is seeking a detail-oriented and proactive Laundry Supervisor to oversee daily laundry operations. The ideal candidate will ensure high-quality linen care and efficient operations while maintaining the highest hygiene standards for our eco-resort. Key Responsibilities. Supervise and coordinate the activities of laundry staff to ensure timely and high-quality service. Inspect linens and uniforms to maintain cleanliness and ensure adherence to standards. Operate, monitor, and maintain laundry equipment, reporting any malfunctions. Implement and maintain inventory control for linen, cleaning supplies, and equipment. Train, mentor, and schedule laundry team members to optimize efficiency. Collaborate with housekeeping and other departments to meet guest requirements. Ensure compliance with health and safety regulations. Develop and implement procedures to improve laundry operations. Requirements. Proven experience as a Laundry Supervisor or similar role in the hospitality industry. Strong knowledge of laundry operations, fabrics, and equipment. Excellent organizational, leadership, and communication skills. Ability to work flexible hours, including weekends and holidays. Familiarity with eco-friendly practices is a plus. Benefits. Competitive salary with performance incentives. Accommodation and meals provided. Opportunity to work in a sustainable and innovative hospitality environment. How To Apply. Interested candidates can submit their resume to Careers@themachan.com or visit us at Machan Resorts LLP, Lonavala

Skills: . Guest Service, Interpersonal skills, Communication, Customer service, Ability to work under pressure, Food knowledge,. Job TitleF&B Service Associate. LocationMachan Resorts LLP, Lonavala. DepartmentFood & Beverage Service. Reporting ToF&B Supervisor / Restaurant Manager. Job Summary. The F&B Service Associate is responsible for delivering exceptional dining experiences by ensuring excellent service standards, maintaining professionalism, and providing personalized attention to guests. This role includes assisting in daily operations, managing guest requests, and upholding the quality of service that reflects the resorts standards. Key Responsibilities. Guest Service:. Greet guests with a warm and friendly demeanor. Assist guests with seating arrangements and menu selections. Provide detailed information about the menu, including ingredients, preparation methods, and special items. Address guest queries, requests, or complaints promptly and effectively. Order Taking And Serving. Take food and beverage orders accurately and relay them to the kitchen or bar. Serve food and beverages to guests in a timely and professional manner. Ensure all orders are presented as per the resorts standards. Setup And Maintenance. Prepare dining areas before service, including arranging tables, cutlery, and glassware. Maintain cleanliness and hygiene of workstations, dining areas, and service equipment. Assist in setting up buffets, events, or special dining arrangements. Team Collaboration. Work closely with kitchen staff and other service team members to ensure seamless operations. Communicate effectively with colleagues to provide a smooth guest experience. Upselling And Revenue Generation. Suggestively sell menu items, beverages, and promotions to maximize revenue. Encourage guests to try signature dishes or new menu offerings. Compliance And Standards. Adhere to hygiene, grooming, and service standards as per the resort's guidelines. Comply with health and safety regulations. Skills And Qualifications. EducationDiploma/Degree in Hotel Management or related field preferred. ExperienceMinimum 1 year in a similar role in the hospitality industry (freshers with a service-oriented mindset may also apply). Skills: . Excellent communication and interpersonal skills. Knowledge of food and beverage service techniques. Ability to work under pressure and in a fast-paced environment. Strong team player with a proactive attitude. Physical Requirements:. Ability to stand for extended periods. Ability to carry heavy trays or service items when required. Benefits. Competitive salary package. On-duty meals and accommodation (if applicable). Training and career development opportunities. Employee discounts on resort services

Skills: . Strong Communication, Flexibility, Telephone Etiquette, Multitasking, Positive Attitude, Eye to eye detail, Conflict and complaint resolution,. Job TitleF&B Service Hostess. LocationMachan Resorts LLP, Lonavala. Job TypeFull-Time. Job SummaryThe F&B Service Hostess is the first point of contact for guests in our dining area, ensuring a warm welcome and providing exceptional guest service. The ideal candidate will have a friendly personality, excellent communication skills, and a passion for hospitality. Key Responsibilities. Greeting & Seating Guests:. Welcome guests with a warm, friendly demeanor. Escort guests to their tables and present menus. Manage reservations and seating arrangements to maximize efficiency. Guest Interaction. Provide information about the menu, daily specials, and resort offerings. Handle guest inquiries and resolve complaints promptly. Coordination & Communication. Communicate guest needs and special requests to the service staff. Collaborate with the kitchen and service teams to ensure seamless service. Administrative Tasks. Maintain accurate records of reservations and guest preferences. Assist with billing and payment processes when required. Cleanliness & Presentation. Ensure the reception and dining areas are clean, organized, and presentable. Adhere to health and safety standards at all times. Qualifications. Previous experience as a hostess or in a customer-facing role, preferably in hospitality. Strong communication and interpersonal skills. Proficiency in handling reservations and POS systems. Ability to multitask and work effectively in a fast-paced environment. A pleasant and professional appearance and demeanor. What We Offer. Competitive salary and benefits. A positive and growth-oriented work environment. Opportunities for professional development within the company. How to ApplyInterested candidates can send their resumes to Careers@themachan.com. Show more Show less

Skills: . Multi-tasking, Computer Skills, Front office associate, Guest Service Management, Hospitality Industry, guest relation,. About The Role for Front Office Associate with The Machan Resorts. Greets, registers, and assigns rooms to guests. Issues room key to guest. Responsible for proper key control and other security measures. Answers telephone in absence of telephone operator. Transmits and receives telephone messages and sets up guests wake-up calls. Date stamps, sorts, and racks incoming mail and messages. Answers inquiries pertaining to hotel services, registration of guests, shopping, dining,. entertainment, and travel directions. Keep records of room availability and guests accounts. Operates the front office computer system. Makes photocopies if needed. Computes bill, collects payment, and makes change for guests. Makes and confirms reservations. Posts charges such as room, food, liquor, or telephone, to guest folio. Makes restaurant, transportation, or entertainment reservations for guests. Deposits guests valuables in hotel safe or safe deposit box. Checks out guests and inquires about their stay. Actively builds awareness of the Brand to guests. Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a. manner consistent with company policy. Makes Manager on Duty aware of any guest complaints. Maintains the desired levels of quality assurance ratings, including guest comment cards,. accounting audit and inspection scores. Confers and cooperates with other departments as needed to ensure coordination of activities. Ensures Inn compliance of all company policies and procedures. Adheres to all safety procedures and informs management of any unsafe conditions. Attends meetings and training as requested. Requirements. General knowledge of computers. Excellent interpersonal communication and customer service skills. Maintains professional appearance and demeanor at all times. Benefits. Food and Accommodation provided on the property for employees. Job TypeFull-time. Job LocationLonavala. Show more Show less

Skills: . Sight-Reading, Improvisation, Music Theory, Ensemble Performance, Audio Recording, Chamber Music, Music Interpretation, Live Performance Experience,. Job TitleFlute Player Trainee/Intern. LocationMachan Resorts LLP, Lonavala. About Us. Machan Resorts LLP is a premier eco-resort nestled in the serene landscapes of Lonavala, offering guests a unique blend of luxury and nature. We are dedicated to providing memorable experiences through exceptional hospitality, sustainable practices, and immersive activities. Position Overview. We are looking for a talented and passionate Flute Player Trainee/Intern to create a calming and enchanting ambiance for our guests. This role offers an exciting opportunity to showcase your musical skills while gaining hands-on experience in a hospitality setting. Key Responsibilities. Perform live flute music at designated times and locations within the resort premises. Collaborate with the guest experience team to enhance guest engagement through music. Adapt your music selection to suit different settings (e.g., morning, evening, special events). Assist in planning and executing musical events and sessions. Maintain and care for musical instruments and equipment. Qualifications. Proficiency in playing the flute (classical, contemporary, or fusion). Passion for music and eagerness to perform in a hospitality environment. Basic understanding of musical compositions and the ability to improvise. Good interpersonal skills and a guest-centric attitude. Prior experience (even informal) in performing live music is a plus. Internship Details. Duration3-6 months (extendable based on performance). StipendCompetitive, with accommodation and meals provided. Working HoursFlexible, with performances scheduled around guest activities. Why Join Us?. Gain practical experience in a vibrant hospitality setting. Showcase your talent to a diverse audience of domestic and international guests. Work amidst the tranquil and lush surroundings of Lonavala. How To Apply. Interested candidates can send their resume along with a sample of their musical performance to [insert email/phone number]. We look forward to hearing your. Show more Show less

Skills: . Attention to Detail, Problem Solving, Multi-tasking, Time Management, Welcoming demeanor, Communication,. Job TitleFront Office Guest Service Associate (GSA). LocationMachan Resorts LLP, Lonavala. DepartmentFront Office. Reporting ToFront Office Manager / Assistant Front Office Manager. Job Summary. The Front Office Guest Service Associate is responsible for delivering exceptional service to guests during their stay. This includes handling check-ins and check-outs, assisting with guest queries, managing reservations, and ensuring every guest has a memorable and seamless experience. Key Responsibilities. Guest Welcome and Check-In/Out:. Greet guests warmly upon arrival and departure. Handle the check-in and check-out processes efficiently while adhering to resort procedures. Verify guest identification and payment details, and allocate rooms appropriately. Reservation Management. Manage room bookings, modifications, and cancellations accurately. Ensure that guest preferences and special requests are noted and addressed. Guest Assistance. Provide information about the resorts facilities, activities, and services. Handle guest inquiries and resolve complaints promptly and professionally. Assist with luggage handling if required. Communication And Coordination. Act as a liaison between guests and other departments to fulfill guest needs (e.g., housekeeping, F&B, etc.). Communicate effectively with team members and supervisors to ensure smooth operations. Cashiering And Billing. Process payments, handle cash, and maintain accurate billing records. Ensure that all transactions are recorded correctly in the system. Compliance And Safety. Follow all safety, security, and confidentiality policies. Adhere to grooming and professional etiquette standards. Reports And Logs. Maintain accurate records of daily operations, including guest feedback and incident reports. Update room status in the property management system regularly. Skills And Qualifications. EducationDiploma/Degree in Hospitality Management or related field preferred. ExperiencePrevious experience in a front office or guest-facing role is an advantage (freshers with a service-oriented mindset are welcome). Skills: . Strong communication and interpersonal skills. Proficiency in operating property management systems and basic computer applications. Problem-solving and conflict resolution abilities. Multitasking and time management skills. LanguagesFluency in English; additional languages are a plus. Physical Requirements. Ability to stand for extended periods. Ability to work flexible hours, including weekends and holidays. Benefits. Competitive salary package. On-duty meals and accommodation (if applicable). Training and career development opportunities. Employee discounts on resort services

Skills: . Team Leadership, Sales, Quality Assurance, Communication, Customer-Centric Approach, Time Management & Organization,. Heres a sample QA-TL (Sales) About The Role for Machan Resorts, Lonavala:. PositionQA-TL (Sales). LocationMachan Resorts, Lonavala. DepartmentSales & Marketing. Reports ToSales Manager / Head of Sales. Job TypeFull-Time. Job Overview. As a QA-TL (Sales) at Machan Resorts, you will be responsible for managing the quality assurance processes for the sales team, ensuring that all sales activities are conducted efficiently and in line with organizational standards. You will lead the team to drive sales and meet targets while maintaining high standards of customer satisfaction. Key Responsibilities. Team Leadership:. Lead and mentor a team of sales representatives, setting performance standards and providing regular feedback for improvement. Sales Strategy Development:. Collaborate with the Sales Manager to develop and implement sales strategies aimed at achieving revenue and market share growth. Quality Assurance:. Oversee the quality of sales calls, client interactions, and follow-ups to ensure they meet the organizations standards of customer service and professionalism. Performance Monitoring:. Conduct regular audits and evaluations of sales activities, providing actionable feedback to team members to enhance their performance. Training & Development:. Provide on-the-job training and skill development sessions to ensure that the sales team is equipped with the latest sales techniques and product knowledge. Sales Reporting:. Prepare regular reports on sales performance, including the achievement of targets, lead conversion rates, and customer feedback. Customer Satisfaction:. Monitor customer satisfaction levels, address any service issues promptly, and ensure client needs are met during the sales process. Collaboration:. Work closely with the marketing and operations teams to ensure seamless communication and coordination in fulfilling customer requests and inquiries. Qualifications And Skills. Education:. Graduate in Business, Marketing, or a related field. Postgraduate qualifications are a plus. Experience:. 3-5 years of experience in sales, with at least 2 years in a leadership role. Previous experience in hospitality or resort management is an advantage. Skills: . Strong leadership and team management skills. Excellent verbal and written communication. In-depth understanding of sales strategies and techniques. Ability to motivate and develop team members. Proficient in MS Office and CRM software. Strong problem-solving and decision-making abilities. Key Attributes. Strong interpersonal skills with the ability to build rapport with clients and team members. Detail-oriented with a passion for maintaining high service standards. Ability to thrive in a fast-paced, target-driven environment. Proactive, self-motivated, and result-oriented. Compensation. SalaryCompetitive, based on experience and qualifications. BenefitsPerformance-based incentives, accommodation (if applicable), and other perks as per company policy. How To Apply. Interested candidates can submit their resume along with a cover letter to [email/website] or reach out to our HR department at Careers@themachan.com. Show more Show less

Skills: . Reservations, Sales, Room Bookings, Inside sales, luxury sales, Hotel sales,. Job Summary. Roles and responsibilities:. Handling all inbound Inquiries of the Resort and converting them to Booking. Achieving Sales Target. Desired Candidate. Applicant should have minimum 1 year of relevant work experience. Applicant should have excellent Written and Verbal Communication in English. Good computer knowledge with a focus on Basic Word-processing, Spreadsheets and Email. Applicants with call handling & sales experience will be preferred. Communication Skills. Excellent Written and Verbal Communication in English. Education. Graduate / Under Graduate ( With experience ). Shift Timings. 9 hours shift ( No Night Shift). Show more Show less

Skills: . Dashboards, Data Analysis, Project Management, reports, Microsoft Excel, Data Modeling,. ob TitleBusiness Analyst Resorts. Job Overview. As a Business Analyst for our resort, you will be responsible for analyzing business processes, identifying opportunities for improvement, and recommending data-driven solutions to enhance operational efficiency, guest satisfaction, and profitability. You will work closely with cross-functional teams, including operations, finance, marketing, and IT, to gather requirements, conduct data analysis, and develop actionable insights and recommendations. Your analytical skills, business acumen, and ability to translate complex data into meaningful insights will be key to driving informed decision-making and strategic initiatives. Responsibilities. Data AnalysisCollect, analyze, and interpret data from various sources to identify trends, patterns, and insights related to resort operations, guest behavior, market trends, and financial performance. Requirements GatheringCollaborate with stakeholders to understand business needs, define project objectives, and gather requirements for new initiatives, processes, or system enhancements. Process ImprovementEvaluate existing business processes, workflows, and systems to identify inefficiencies and areas for improvement. Develop and implement strategies to optimize operations and enhance productivity. Reporting and DashboardsDesign and develop reports, dashboards, and data visualizations to communicate key performance indicators (KPIs), metrics, and insights to stakeholders and senior management. Financial AnalysisAssist in budgeting, forecasting, and financial modeling to support strategic planning, cost optimization, and revenue growth initiatives. Project ManagementManage projects from inception to completion, including planning, execution, monitoring, and documentation. Coordinate cross-functional teams and stakeholders to ensure project success. Stakeholder EngagementBuild and maintain strong relationships with internal departments, vendors, and partners. Communicate findings, recommendations, and project updates effectively to drive alignment and collaboration. Technology EvaluationEvaluate and recommend technologies, tools, and solutions that can improve business processes, data analytics capabilities, and overall performance. Continuous ImprovementStay updated with industry trends, best practices, and emerging technologies. Identify opportunities for innovation and continuous improvement to maintain a competitive edge. Qualifications. Bachelor's degree in Business Administration, Finance, Economics, Information Systems, or related field. Master's degree or MBA is a plus. Minimum of 1-3 years of experience as a Business Analyst or similar role, preferably in the hospitality or resort industry. Strong analytical, problem-solving, and critical-thinking skills. Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI). Knowledge of business process modeling, project management methodologies, and best practices. Excellent communication, presentation, and interpersonal skills. Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment

Skills: . Sales Operations, Customer Relationship Management, Team Management, Problem Solving, Communication Skills, Sales Strategy, Data Analysis, Training and Development,. Job Summary. The Machan Resorts is seeking a dynamic and results-driven Team Leader for our Contact Centre. The ideal candidate will have a strong background in sales processes, preferably experienced with Zoho CRM, and a solid understanding of quality auditing procedures. This role is crucial in ensuring that our sales team meets its targets while maintaining exceptional customer service standards. Key Responsibilities. Team Leadership & Management:. Lead, mentor, and motivate a team of contact centre agents to achieve and exceed sales targets. Conduct regular team meetings to discuss performance, challenges, and strategies for improvement. Monitor and evaluate individual and team performance, providing constructive feedback and coaching as necessary. Sales Process Management:. Oversee the execution of sales processes/SOPs, ensuring all team members adhere to established protocols. Develop and implement strategies to increase sales conversions and customer satisfaction. Collaborate with the sales team to identify opportunities for cross-selling and upselling. CRM Management:. Ensure the team effectively uses Zoho CRM to manage customer interactions, sales pipelines, and follow-ups. Train team members on Zoho CRM functionalities and best practices. Regularly analyze CRM data to track performance, identify trends, and make informed decisions. Quality Auditing:. Implement and maintain quality auditing procedures to ensure compliance with company standards. Conduct regular quality audits of calls, emails, and other customer interactions, providing feedback and action plans for improvement. Work closely with the Quality Assurance team to ensure consistent delivery of high-quality service. Reporting & Analysis:. Prepare and present weekly and monthly reports on team performance, sales metrics, and quality audit results. Analyze data to identify areas of improvement and develop action plans to address them. Provide insights and recommendations to senior management to enhance sales strategies and customer service. Customer Focus:. Ensure that all customer inquiries and issues are resolved in a timely and satisfactory manner. Maintain a customer-first approach, ensuring that customer satisfaction is at the forefront of all team activities. Handle escalated customer concerns with professionalism and efficiency. Qualifications & Skills. Bachelors degree in Business, Marketing, or a related field. Minimum of 3-5 years of experience in a contact centre environment, with at least 2 years in a supervisory or team leader role. Proven track record in sales processes and achieving sales targets. Strong knowledge of Zoho CRM would be an added advantage. Experience with quality auditing procedures in a contact centre setting. Excellent leadership, communication, and interpersonal skills. Ability to work under pressure and manage multiple priorities. Strong analytical skills with the ability to interpret data and make data-driven decisions

Skills: . Calendar management, personal secretary, secretarial activities, travel management, Vendor Management, PA,. The Machan is an exclusive eco-resort in Lonavala with unique tree houses rising 30 45 feet above the forest, offering complete serenity to those looking to escape into nature. ONLY FEMALE CANDIDATES WILL BE INTERVIEWED. Primary point of contact for Partner. Planning, scheduling meetings, appointments, managing correspondence, reports, minutes of meetings, updating phone directory and contacts, organizing office supplies. Develop and carry out an efficient documentation and filing system for both paper and electronic records. Handling very efficiently the operational, administrational & logistical requirements of the Company. Technical Proficiency in MS Office . Should be able to make reports, presentation. Assisting & responding to legal queries related to Work requirements from time to time. Procurement experience and Hospitality industry background is added advantage. Desired Candidate Profile. 2 + years Experience as Executive Assistant. Excellent Comm Skills and Presentable personality is must. Able to Independently execute task assigned. Show more Show less

As a Hotel Operations Manager for our resort, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring the highest level of guest satisfaction, and optimizing efficiency and profitability. You will lead and manage various departments within the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services, to deliver exceptional service and experiences to our guests. Responsibilities: Strategic Planning: Develop and implement strategic plans to achieve operational goals, enhance guest experiences, and drive revenue growth. Team Leadership: Provide strong leadership to department heads and staff, fostering a culture of teamwork, excellence, and continuous improvement. Guest Satisfaction: Monitor guest feedback and implement initiatives to enhance guest satisfaction and loyalty. Address any guest concerns or issues promptly and effectively. Operations Management: Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services. Ensure smooth and efficient daily operations. Staff Training and Development: Develop and implement training programs to ensure that staff members have the necessary skills and knowledge to deliver exceptional service. Provide coaching and support to enhance staff performance and career development. Budgeting and Financial Management: Develop and manage the hotel budget, including revenue forecasting, expense control, and profitability analysis. Identify opportunities to increase revenue and reduce costs while maintaining high-quality service standards. Quality Assurance: Establish and maintain quality standards for all hotel operations. Conduct regular inspections and audits to ensure compliance with brand standards, safety regulations, and cleanliness requirements. Vendor and Supplier Management: Negotiate contracts with vendors and suppliers to ensure competitive pricing and quality products and services. Maintain strong relationships with key partners to support operational needs. Health and Safety Compliance: Ensure compliance with health and safety regulations and procedures to provide a safe and secure environment for guests and staff. Technology Integration: Identify and implement technology solutions to streamline operations, enhance guest experiences, and improve efficiency. Qualifications: Bachelors degree in Hospitality Management, Business Administration, or related field (Master’s degree preferred) Minimum of 5 years of experience in hotel management, with at least 2 years in a leadership role Strong leadership and management skills, with the ability to motivate and inspire teams Excellent communication and interpersonal skills, with a customer-centric approach

Position: Indian & Tandoor Chef Location: The Machan Resorts Lonavala Department: F&B Production Reporting To: Sous Chef Employment Type: Full-time Job Summary: We are seeking a skilled and passionate Indian & Tandoor Chef to join our culinary team. The ideal candidate will have expertise in authentic North Indian, Mughlai, and Tandoori cuisine, with hands-on experience in managing a tandoor station, menu planning, food presentation, and kitchen hygiene. Key Responsibilities: Prepare and cook traditional Indian and Tandoori dishes with consistency and quality. Operate and maintain tandoor ovens efficiently and safely. Develop new Indian/Tandoori menu items in line with current food trends. Ensure food is prepared and presented in accordance with hygiene and food safety standards. Monitor stock levels, manage inventory, and coordinate with the store/purchase department. Maintain cleanliness and organization in the kitchen and workstations. Train and guide junior kitchen staff in Indian and Tandoori preparation techniques. Ensure timely preparation and service during peak hours. Coordinate with other kitchen sections for smooth operations. Maintain portion and waste control to reduce food cost. Requirements: Proven experience (3-8 years) as an Indian/Tandoor Chef in a hotel or reputed restaurant. In-depth knowledge of traditional Indian spices, marinades, and cooking techniques. Ability to manage time and multitask in a high-pressure environment. Strong understanding of HACCP and food safety protocols. Team player with good communication skills. Culinary certification or relevant hospitality degree preferred. Salary & Benefits: Competitive salary based on experience Meals and accommodation. Other company benefits as per policy

- To build monetizable alliances for The Machan - To understand the scope of The Machan and drill into areas which have revenue augmentation possibilities- To create potential partners for the alliances- Communication with the alliance partners- Developing programs that cross-leverage strengths of the partner + The Machan- Developing proposals and presentations- Follow-up and logistics of closure- Some interest in events will be an added plus This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

- To build monetizable alliances for The Machan - To understand the scope of The Machan and drill into areas which have revenue augmentation possibilities- To create potential partners for the alliances- Communication with the alliance partners- Developing programs that cross-leverage strengths of the partner + The Machan- Developing proposals and presentations- Follow-up and logistics of closure- Some interest in events will be an added plus This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

- To build monetizable alliances for The Machan - To understand the scope of The Machan and drill into areas which have revenue augmentation possibilities - To create potential partners for the alliances - Communication with the alliance partners - Developing programs that cross-leverage strengths of the partner + The Machan - Developing proposals and presentations - Follow-up and logistics of closure - Some interest in events will be an added plus