Assistant Manager - Portal Support, Health & Benefits

Job Description

Description As a Health and Benefits Portal Specialist at WTW, the incumbent will be accountable for the comprehensive management of portal operations, with a particular emphasis on new client onboarding, renewal processes and data management. Key Responsibilities Collaborate with the business team to understand and document client portal requirements for new client onboarding and renewals. Communicate portal customization needs to the technology team through detailed requests. Conduct User Acceptance Testing (UAT) on new functionalities, document results, and provide feedback to ensure high-quality deliverables. Prepare and cleanse policy data files for portal uploads, ensuring data accuracy. Configure portals, upload data, and test the setup to meet client specifications. Manage portal-related communications and scheduling with the business team to ensure smooth implementation and client satisfaction. Resolve technical queries from client employees during the enrollment window and provide timely support. Deliver portal demonstrations to clients, highlighting key features and benefits. Qualifications The Requirements Bachelor's degree in Commerce or related fields. 5-6 years of experience in Employee Benefits (EB) portal implementation. Proficiency in Excel and data management, including data cleansing and formatting. Experience in portal setup, configuration, and backend operations. Strong background in UAT to ensure business needs and quality standards are met. Effective collaboration with technology teams for seamless portal implementation. Excellent communication skills, with the ability to engage technical and non-technical stakeholders. Strong problem-solving abilities and attention to detail. Ability to manage multiple projects and ensure timely delivery. Equal Opportunity Employer Show more Show less