Job
Description
Description Principal Duties / Responsibilities Partnering with client service team leader to deliver superior project management Proactively advising clients and providing superior client service in response to day to day service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.) Preparing for and facilitating client meetings (prepare agendas and materials, coordinate resources, etc.) Playing a key role in vendor procurement, negotiation, implementation, and optimization activities [Negotiation language optional] Providing benefit enrollment support, including preparing materials and presentations, verifying policy and plan information, and updating internal systems as necessary [Optional] Contributing to benefit plan analysis, design, cost savings and funding strategies Engaging subject matter experts to address client needs Reviewing financial analyses including developing pricing and employee contributions strategies, modelling plan design alternatives and calculating reserves [Optional] Conducting review of client deliverables to ensure alignment to client objectives, leverage of optimal WTW services and solutions, and adherence to WTW professional excellence standards Conducting benchmarking studies and other research; provide value added analyses and summaries Analyzing and comparing vendor products, services and contracts Building relationships internally and collaborating effectively on cross-functional teams Reviewing work and contributing to the development of junior staff Support benefit plan analysis, design, cost avoidance and funding strategies Perform financial analyses including estimating plan costs and employee contributions strategies, modelling plan design alternatives, and data analytics to identify cost drivers and cost avoidance opportunities Preferred Qualification, Skills, Knowledge, Experience Preferred Intermediate MS Excel skills Preferred US Employee Benefits knowledge Experience in PowerPoint creation 4 years’ of experience dealing with health and welfare plans, ideally gained in a benefit consulting/brokerage firm Proven ability to manage multiple projects simultaneously and produce quality deliverables on time and within budget. Strong client service orientation and ability to respond to all communications effectively and in a timely manner Proven ability to identify and resolve issues Strong written and verbal communication skills Self-starter attitude and ability to work independently and as part of a team Strong analytical, creative, and integrative skills Work expectations Strong ability to work within tight deadlines and to balance time and effort across multiple, simultaneous projects that may involve different procedures and project team members Very comfortable to work with various individuals from different cultures, time zones, and seniority levels Provable strong abilities to self-manage and organize for work efficiency and effectiveness Work involves handling sensitive issues and confidential information requiring discretion on the employee's part. Qualifications Graduate
