Assistant Manager - Order Management/Fulfillment - Pune

Role Overview: As a Customer Support Executive at WNS, you will be responsible for managing customer orders, providing pricing and delivery information, and ensuring high levels of service for customers. You will collaborate with internal teams and customers to address issues and provide efficient solutions. Additionally, you will champion continuous improvement initiatives to enhance productivity and efficiency. Key Responsibilities: - Display good communication and leadership skills to deliver excellent partner and customer experiences - Manage customer orders from inception to close, enter orders into SAP, confirm orders, and follow up on inquiries - Generate invoice corrections, submit corrective action requests, and process return authorizations - Maintain accurate customer records and update CRM systems with relevant information - Collaborate effectively with multiple teams and communicate efficiently with customers - Identify and escalate complex issues to appropriate departments, ensuring ownership until resolution - Work independently and as part of the Customer Support team, handling multiple projects simultaneously - Provide efficient and effective service to customers, meeting internal KPIs and managing customer expectations - Take full ownership and accountability of customer inquiries, ensuring resolution or escalation when needed - Drive continuous improvement initiatives to enhance efficiency and productivity - Utilize systems and tools provided by the organization effectively to advise and service customers - Previous experience in customer service and sales - Ability to empathize with customers and understand their journey - Experience with SAP or other ERP systems, as well as Salesforce, is a plus - Strong communication skills to liaise with various stakeholders - Ability to troubleshoot basic technical issues and think creatively - Attention to detail, ability to work under pressure, and adaptability to change - Passion for customer service, problem-solving skills, and excellent time management - Confidence, results-driven attitude, and self-motivation - Typing speed minimum 30 wpm Qualifications: - Bachelor's or Master's degree in Accounting, Commerce, or Customer Relationship Management - Strong understanding of accounting principles (GAAP/IFRS) - Proficiency in ERP systems (SAP, Oracle, NetSuite, or similar) and Microsoft Excel - Excellent communication, negotiation, and stakeholder management skills - Analytical mindset with attention to accuracy and detail - Ability to meet tight deadlines and handle high-volume transactions - Exposure to shared services or multinational environments preferred (Note: Additional details about the company were not included in the provided job description.),