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Assistant Manager Operations (Operations For Inbound)

Assistant Manager Operations (Operations For Inbound)

2 - 6 years

|

2 - 5 Lacs

Mumbai Maharashtra India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

kpi tracking Customer Handling Attrition Management client review escalation control process analysis Ask ChatGPT

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Promote a customer-centric culture with awareness of internal policies and issue resolution
Manage attrition by addressing controllable concerns with a transparent approach
Support new joiners in adapting to the work environment and coordinate with supervisors for closure of concerns
Track and review client KPIs and performance with internal teams regularly
Monitor and improve team ranking metrics (ABCD model) through focused initiatives
Analyze customer feedback (VOC/VOB), track escalations, and take corrective action
Research market benchmarks and share analysis with internal and external stakeholders
Drive continuous process improvement and reduce client escalations

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