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Assistant Manager Operations (Operations For Inbound) 1point1

2.0 - 6.0 years

2 - 5 Lacs

Mumbai, Maharashtra, India

On-site

Key Responsibilities Promote a customer-centric culture with awareness of internal policies and issue resolution Manage attrition by addressing controllable concerns with a transparent approach Support new joiners in adapting to the work environment and coordinate with supervisors for closure of concerns Track and review client KPIs and performance with internal teams regularly Monitor and improve team ranking metrics (ABCD model) through focused initiatives Analyze customer feedback (VOC/VOB), track escalations, and take corrective action Research market benchmarks and share analysis with internal and external stakeholders Drive continuous process improvement and reduce client escalations

Posted 3 months ago

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