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Assistant Manager - Operations

Assistant Manager - Operations

Firstsource

6 - 8 years

9 - 10 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

loans change management performance management underwriting analytical strategic planning healthcare ms office financial services client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Strong Knowledge of E2E Underwriting. Live UW, Post Close and Pre-Funding Underwriting
Minimum 6 to 8 years of experience in Underwriting (US Mortgage)
Ability to review investor findings and able to cure to minimize saleability risk
Experience in managing UW team in builder loans, VA IRRRL, FHA loans, NonQM and Conventional loans

Leadership & Functional Skills:

Experience, including supervisory experience, to maintain an in-depth understanding of the organization and business and handle problems and issues that arise, and solve problems without precedents or guidelines
Exceptional verbal and written communication skills and presentation skills
Process driven, self-starter, possesses high degree of skills with time management, people management, discipline, negotiation
Foresee risks, be proactive and predictive while developing mitigation plans for the program
Understand the cultural nuances

People Management:

Manage a highly motivated team
Ensure strong employee communication in the program through different forums, employee engagement etc
Building effective teams and developing direct reports

Business Performance:

Maintaining client Service Level Agreement Standards (SLA s) & client satisfaction
Manages BU operations to meet financial goals while meeting customer expectations
Structured and periodic performance management

Client Management:

Actively engages with Client for support and expectation management
Client escalation handling and close looping
Aligning priorities to ensure client SLAs are met

Educational Qualification:

Must have a graduate degree or equivalent of (10+2+3) year of education.

Required skills:

Good Analytical, Strategic Planning Skills
Excellent oral and written communication skills
Excellent telephone skills
Product knowledge
Should be quality driven.
Negotiation, Influencing & Decision-Making Skills
Good knowledge of MS-Office
Problem Solving, Change Management & Rapport building skills
Exhibits Accountability & ethical Behaviour
Willing to take on challenging assignments
Willingness to work shifts and during holiday / weekend as needed
Ability to work under pressure
Ability to deliver on time and as per specifications
Confident, patient, and positive mind-set

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