Assistant Manager- Operations

About Firstsource Solutions: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. Trusted brand custodians and long-term partners to 100+ leading brands with a presence in the US, UK, Philippines, India, and Mexico. Our right shore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Responsibilities: - Assist in managing and coordinating daily operational activities to ensure the smooth functioning of the department. - Provide leadership and guidance to operations staff, helping them meet performance targets and objectives. - Contribute to the assessment and enhancement of operational processes to improve efficiency, quality, and cost-effectiveness. - Support the implementation and maintenance of quality control measures to ensure our products/services consistently meet or exceed client expectations. - Assist in developing and maintaining key performance indicators (KPIs) to measure and report on operational efficiency and effectiveness. - Contribute to resource allocation and management, including staffing, equipment, and materials, within budget constraints. - Ensure that all operations adhere to industry regulations, safety standards, and legal requirements. - Identify training needs and support the professional growth of team members. - Assist in maintaining strong client relationships, addressing their needs and concerns in a timely and effective manner. Qualifications: - Education details Required Skills: - Strong analytical, problem-solving, and decision-making skills. - Excellent communication, interpersonal, and leadership abilities. - Familiarity with industry-specific technologies and tools. - Knowledge of relevant industry regulations and compliance. - In-depth Process knowledge in Claims Processing. - Front-ending the client is a must. - Focus on continuous process improvement. Preferred Skills: - 4-6 years of experience in Claims Adjudication with over 3 years of experience in managing teams.,