Assistant Manager- Operations

Job Summary

The Assistant Manager, Operations will support the Manager, Operations in overseeing the day-to-day functioning of the school. The role involves ensuring smooth workflow across departments, maintaining operational efficiency, and upholding compliance with school policies, safety standards, and regulatory requirements. The position requires strong supervisory abilities, process management, problem-solving skills, and the capacity to support strategic initiatives that contribute to the school's objectives.

Key Responsibilities

• Assist the Manager, Operations in planning, coordinating, and supervising daily school operations.
• Ensure strict adherence to school policies, SOPs, and statutory compliance including safety and child protection standards.
• Identify operational gaps, recommend improvements, and drive process efficiency.
• Prepare operational reports and present insights to management for informed decision-making.
• Collaborate with academic, administrative, and support teams (HR, Finance, Transport, Facilities, etc.) to ensure seamless coordination.
• Oversee scheduling, resource allocation, and timely resolution of operational challenges.
• Manage escalations from staff, parents, or vendors with professionalism and sensitivity.
• Support the implementation of technology-driven solutions and new systems to streamline operations.
• Contribute to budget monitoring, vendor management, and cost-control initiatives.
• Ensure courteous conduct and service-oriented behavior among staff in line with the school's values.

Qualifications & Skills

• Bachelor's degree in business administration, Operations Management, or a related field (preferred).
• 25 years of proven experience in operations, administration, or supervisory roles (experience in an educational institution will be an advantage)
• Strong organizational, analytical, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office; knowledge of ERP or school management systems is desirable.
• Ability to work effectively under pressure and manage multiple priorities.
• Leadership qualities with the ability to motivate, train, and develop teams.
• Background in school operations or the education sector will be preferred.

Work Environment

• Full-time, on-campus role with office-based responsibilities and regular on-site supervision across school facilities.
• May require flexible working hours, including weekends or holidays, depending on operational needs.