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Bajaj Finance
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Assistant Manager - Operations and Service

Assistant Manager - Operations and Service

Bajaj Finance

3 - 4 years

2 - 5 Lacs

pune

Posted:4 days ago| Platform:

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Skills Required

sfdc customer service finnone process operations crm project management team management management skills quality control service management production business analysis rca pmo relationship management sop quality assurance root cause

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job PurposeThis position is open with Bajaj Finance ltd

Culture Anchor:Work Hard - Consistently puts in effort

plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity

Duties and Responsibilities

To deep dive & analyze current customer grievances by checking samples of each complaint types

Identify IT issues/ Data errors/ Human errors/ Process lapse as root cause & process gaps for complaint types

Recommend & execute the solutions through System changes (Validations Incorporation), Data curing / cleansing process set up (Data Enrichment Framework), Training (People Enhancement), Process change/ improvements (SOP changes)

Ensure implementation in collaboration with individual businesses, COEs, & Technology team

Ongoing Monitoring of solutions implemented through Regular Exception Reports/ Control Charts, Sample Quality Checks, Internal Audit Framework

Detailed RCA sharing with the SMT team/PMO team/Business Teams & discussion on proposed solutions

Making follow up with internal stakeholders such as IT/PMO and other teams required as per Solutions implemented & further tracking

Required Qualifications and Experience

Graduate Degree, 3-5 years experience in lending business Customer Service/ Operations Processes

Hands-on expertise on SFDC/Finnone/CRM

Applicant should be well versed with various MS Excel knowledge

High degree of passion and self-belief

Collaborative work style to engage with peers & colleagues in other functions across the company

Exceptionally high motivational levels and a self-starter

Should have good written and verbal communication s

Should possess the below sets: Team Management s, Relationship Management s, Excellent Communication & Interpersonal s, Negotiation s & influencing s, Analytical & Problem Solving s

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Assistant Manager - Operations and Service