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Assistant Manager Market Conduct (FPU)

Assistant Manager Market Conduct (FPU)

Bajaj Allianz Life

3 - 4 years

6 - 8 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

Grievance Handling Good Communication In English market conduct Customer Communication MIS Reporting CRM Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

PRINCIPAL ACCOUNTABILITIES: - Grievance Investigations Conducting investigation by coordinating with customer as well as distributor for grievance investigation and resolution Report Preparation Creating an investigation report for consequence management as well as closure of customer grievance Root Cause Analysis Analysis of the grievances and create a channel level grievance mitigation steps Identifying Process Gaps, RCA & fixing Handling of Customer Escalations, Grievances, Emails and Feedback with best appropriate resolution in accordance with the laid down guidelines Coordination and follow up with key stakeholders for end to end clearance of cases and closures • Transaction processing in the ambit of the role Work on automation/analysis on new system requirements Tracking and validation with required MIS/Dashboard Closely work with UAT and Data Quality team members to ensure all developments are in sync with business requirements Manage all assigned responsibilities other than MIS/BA 100% Compliance to all internal, external and regulatory processes, guidelines and norms Responsibility, Ownership and Customer Centricity to ensure timely closures with minimalistic supervision Fungibility to contribute to various other Operational requirements for the team goals

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Assistant Manager Market Conduct (FPU)