Assistant Manager / Manager - Home Loans

4 - 8 years

3 - 5 Lacs

mumbai maharashtra india

Posted:3 days ago| Platform: Foundit logo

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Skills Required

home loan processing customer service banking coordination financial services bfsi operations mis reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Loan Processing & Customer Engagement

  • Assist customers in understanding and applying for home loans.
  • Ensure smooth processing and disbursement of home loans by coordinating with banks/NBFCs.
  • Resolve customer queries related to loan eligibility, documentation, and disbursal timelines.
  • Work closely with internal sales and CRM teams to ensure timely loan closures.

Team & Operations Management

  • Support hiring, training, and development of team members involved in loan facilitation.
  • Supervise daily operations related to loan documentation and approvals.
  • Ensure adherence to company policies and regulatory compliance at all stages.

Customer Service & Compliance

  • Maintain high standards of customer service in line with organizational goals.
  • Ensure health, safety, and security procedures are followed in loan processing areas.
  • Handle escalations and resolve customer complaints professionally and efficiently.

Reporting & Coordination

  • Prepare regular MIS reports related to loan status, disbursements, and pipeline.
  • Liaise with financial institutions to streamline processes and enhance loan offerings.
  • Track and report loan-related costs and revenue to optimize profitability.

Leadership & Support

  • Provide leadership and direction to support staff in the home loan vertical.
  • Work closely with Store Managers/Sales Heads to align business objectives.
  • Ensure consistent implementation of standard operating procedures across locations.

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