Assistant Manager- Inward operations

Assistant Manager- Inward operations

CENTRAL BOOKS

Since inception in 1947, Central Books has been serving schools, addressing core education supplies for all curriculum needs. Central book shop prides itself as the leader among National distributors for educational products in Indian Market. Since three generations, CB has been serving kindergarten to twelfth standards. Serving to the customized needs of the schools, we have built a reliable client base with a healthy network bridging Educators, publishers and student- parent community. Our uninterrupted association with all of them speaks of Central Books' reliability and commitment. To name a few clienteles of repute, we are associated officially with corporate school's which have their presence across Pan India, and to name a few Sri Chaitanya Group, Narayana Group Ravindra Bharathi Schools, St Joseph Schools Delhi Public Schools Johnson grammar schools, Geethanjali group schools and Oakridge International Schools. etc.

Qualification: Any Graduate; Diploma/Degree in Supply Chain Management is preferred.
Experience: 4 to 7 years

Skills Required

• Strong leadership and team management skills • Solid understanding of supply chain dynamics • Knowledge of warehouse management systems (WMS or ERP) • Analytical mindset with strong organizational skills • Excellent communication and problem-solving abilities • Familiarity with temperature-controlled or perishable goods (if applicable)

Job Purpose

The Assistant Manager - Inward Operations is responsible for leading and optimizing all activities related to the receipt of goods, returns processing, and sample management. This role ensures the accuracy, quality, and efficiency of all inward processes, directly supporting inventory integrity, cost control, and seamless downstream operations. The position requires strong leadership to manage teams, vendors, and cross-functional coordination.

Key Responsibilities:

2. Return Management (RMA): • Own and manage the end-to-end Reverse Logistics (RMA) process, from authorization and receipt from schools to inspection, sorting, and processing for replacement, credit, or scrap. • Conduct root cause analysis for returns and implement corrective actions to minimize future occurrences. • Ensure accurate tracking and reporting of all RMA statuses in the system.

3. Quality Check & Sample Management: • Implement and supervise a robust quality control process for all incoming goods to ensure compliance with company standards. • Establish a systematic process for managing samples received from vendors/publishers, including cataloging, storage, and distribution to relevant departments for evaluation.

4. Team Leadership & Workflow Supervision: • Lead, train, and manage the inward operations team, including checkers, helpers, and operators. • Assign daily tasks, monitor workflow, and ensure efficient resource utilization to meet productivity targets. • Conduct regular team meetings and performance reviews.

5. Performance Monitoring & Reporting: • Define, track, and analyze Key Performance Indicators (KPIs) for the inbound department (e.g., Truck Turnaround Time, GRN Accuracy %, Returns Processing Time). • Prepare and present daily and weekly reports on inbound volume, variances, returns status, and team productivity to the Operations Manager. • Implement data-driven strategies for continuous process improvement.

6. Coordination & Compliance: • Act as the primary point of contact for coordinating with vendors, procurement, and quality departments regarding inbound schedules, discrepancies, and quality issues. • Liaise with the outbound and inventory teams to ensure timely put-away and accurate stock records. • Ensure all inward operations comply with company safety protocols and standard operating procedures (SOPs).