Order Management Team Lead

Assistant Manager - Sales Operations & Online Fulfillment

Company Profile Since inception in 1947, Central Books has been serving schools, addressing core education supplies for all the curriculum needs. Central book shop prides itself as the leader among National distributors for educational products in Indian Market. Since three generations, CB has been serving kindergarten to twelfth standards. Serving to the customized needs of the schools, we have built a reliable client base with a healthy network bridging Educators, publishers and student- parent community. Our uninterrupted association with all of them speaks of Central Books reliability and commitment. To name a few clienteles of repute, we are associated officially with corporate school's which have their presence across Pan India, and to name a few Sri Chaitanya Group, Narayana Group Ravindra Bharathi Schools, St Joseph Schools Delhi Public Schools Johnson grammar schools, Geethanjali group schools and Oakridge International Schools. etc. Corporate Office: Banjara Hills Hyderabad-T.S

Role Overview

Key Responsibilities

• Oversee creation and approval of Sales Orders (SO) as per school requirements.
• Ensure item master mapping, pricing, and BOM selection are accurate and as per final quotation.
• Coordinate with the sales team to validate PO, discounts, and credit notes.
• Implement maker-checker process compliance and approvals.

2. Online Backend Operations

• Manage ERP and Magento syncing for orders, inventory, and tracking.
• Supervise customer master and product master creation processes.
• Handle backend issues related to order tracking, delivery status, or return coordination.
• Act as escalation point for backend customer queries.

3. Cross-Department Coordination

• Liaise between school admin, customer support, purchase, warehouse, and accounts departments.
• Coordinate with the Purchase Team for PO and GRN management for online orders.
• Ensure timely assignment and tracking of inventory to delivery channels.

4. Quality Assurance & Process Adherence

• Ensure all backend and order-related SOPs are followed with accuracy and discipline.
• Monitor SLAs and ensure orders are dispatched as per committed timelines.
• Conduct process audits and suggest improvement opportunities.

5. Team Collaboration & Reporting

• Support in onboarding and training backend executives or interns.
• Prepare daily and weekly MIS for management review.
• Flag system issues or operational delays to senior management with suggested solutions.

Required Qualifications & Skills

• Bachelors degree in Business, Commerce, Operations, or related field (MBA preferred).
• 35 years of experience in operations, order processing, or backend coordination (preferably in eCommerce or educational services).
• Hands-on experience with ERP software, backend portals, or Magento-like systems.
• Strong organizational and communication skills.
• Ability to multitask, problem-solve, and meet tight deadlines.

Key Competencies

• Accuracy & Attention to Detail
• Process-Oriented Thinking
• Strong Interpersonal Coordination
• ERP/Software Proficiency
• Proactive Issue Resolution
• Analytical & Reporting Skills