Posted:1 day ago|
Platform:
On-site
Full Time
We are looking for professionals with Credit & Collections/Cash applications/Dispute management profile
Responsibilities
Should have team handling experience of at least relevant year of experience with a size of 10 to 12 team members.
Should possess excellent communication skills
Complete Quality checks as defined and agreed with Client Contracts
Client Management- Manage the ITC portfolio and maintain strong customer relation
Respond to customer emails related to payment / dispute/Collections queries.
Maintain exception logs for process related exception as and when they occur for knowledge retention
Prepare and complete SOP's or Process manual as per Client & Process requirements
Adhere the internal compliance policy and guideline established by the management on their daily operational activities
Perform daily internal audit
Qualifications we seek in you!
Minimum Qualifications
Graduate in Commerce (B.Com)
Relevant work experience on Invoice to cash transactional activities
Strong English language skills (verbal and written)
Strong analytical skills and attention to detail
Customer service orientation
Ability to work effectively under pressure.
Preferred Qualifications/ Skills
Experience in Invoice to cash domain
Good typing speed, to handle and manage communications with External and internal stakeholders
Ability to handle a team size of 10 to 12 members
Good understanding of MS office-MS Excel experience is must to have
Required Competencies
Independent Operations
Operational Performance
Contextual Knowledge
Digital Literacy
Storytelling
Influencing & negotiatingskills
Analytical and strategic thinking
Stakeholder management
People Management
Thought Leadership
Genpact
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