Assistant Manager Inbound Operations -Credit Cards/ Banking Experience

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

IGT Solutions

5 - 10 years

5 - 8 Lacs

gurugram

Posted:1 hour ago| Platform:

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Skills Required

bpo attrition credit cards aht shrinkage loans banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

exciting opportunity

Company Overview:

Equal Opportunity Employer:

Job Title:

Key Responsibilities:

Lead and manage a team of 15–20 members.
Drive team performance across productivity, quality, shrinkage, and attrition.
Provide regular coaching and support to team members.
Review and recommend improvements to processes to enhance performance and CSAT.
Identify training needs and address process gaps.
Monitor performance and conduct weekly coaching sessions.
Handle floor support and escalations.
Ensure achievement of individual contributor (IC) targets.
Maintain AHT levels as per targets across tenure buckets.
Utilize basic computer skills, especially MS Excel.

Requirements:

Prior experience in handling international processes.
Experience in team management and supervision.
Excellent verbal and written communication skills in English.
Strong organizational and analytical abilities.
Flexible to work in a 24x7 environment.

You can find more about the company here: IGT Company Profile

We will get back to you shortly after the shortlisting process is completed. Please feel free to reach out if you have any questions in the meantime.

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Assistant Manager Inbound Operations -Credit Cards/ Banking Experience