Assistant Manager HR

The Assistant Manager Human Resources will manage the Human Resources operation as we'll as Learning Development, in line with Hilton and hotel policies and procedures.

What will I be doing

• As the Assistant Manager Human Resources, you will be responsible for performing the following tasks to the highest standards:

Personnel

• Liaise with local government authorities regarding labour law, labour relations and arbitration cases.
• Prepare procedure released concerning the labour contracts for team members.
• Develop and maintain a team member relations program, include social and sports activities, service award programs, and employee counselling to increase team member s satisfaction.
• Take charge of recruitment according to hotel business requirement and the manning situation.
• Handle the check in / out for team members.
• Supervise and check all records on sick leave, medical expenses, misconduct and the Personnel Action Form.
• Supervise and support the HR Supervisor to manage the team member facility.
• Maintain safety and cleanliness of work areas and team member areas, including, but not limited to, the team member restaurant and locker rooms.
• Supervise and support the HR Supervisor to keep the fluent and right operation on BC.
• Ensure that the security and confidentiality of the HR Department is strictly adhered to.
• Initiate any new and improved system / procedure to be implemented in order to upgrade all personnel filing system and records.
• Handle arbitration cases to protect hotel s benefits.
• Handle team member s complaints and communicate with the other departments.
• Take charge of HR Audit to arrive the budget and to standardize HR s operation.
• Build HR PP to increase the efficiency of HR.
• Build an environment of support for the other departments.
• Responsible for manning, exit interview and turnover analyses.
• Ensure that team members maintain a high standard of personal appearance and hygiene and adhere to the hotel and department s grooming standards.
• Market survey for HR related to adjust our strategy on time.
• Handle Foreigners work permits and visa applications.
• Discipline team members when necessary.
• Ensure high standards of personal presentation and grooming.
• Assume the duty of the HR Director during his / her absence.
• Implement the hotels recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.
• Liaise with school alliance and oversee the recruitment website to expand and maintain the recruitment channel.
• Establish and maintain good relationships with schools.

Learning Development

• Update the training notice board with all information on happenings in and out of the hotel as we'll as training information.
• Organize reward and certification programs.
• Keep records of each individual TM on every hotel training he / she has attended.
• Organize in coordination with the Director of HR and Department Heads, approved cross-training.
• Coordinate departmental cross training.
• Facilitate total quality management.
• Manage training and development.
• Develop strategies which address hotel guidelines and Human Resources policies on training and development.
• Develop plans to conduct needs analyses and in-house training on a regular basis.
• Design and maintain hotel training records or legislative on a regular basis.
• Develop tools and systems to ensure training and development programs meet the hotel s objectives.
• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
• Take part in the preparation and planning of the Training department s goals and objectives.
• Monitor the implementation of quality management systems.
• Assist with the management of department cost control.
• Prepare and manage Training department budgets.
• Monitor, analyze and report variations from the budget.
• Coordinate work operations within the department.
• Develop performance standards for operations in the Training department.
• Assess work operations and prepare plans to implement change when required.

Facilitate multiskilling.

• Manage TM trainings and development using the Hilton and Hilton Garden Inn human resources management systems.
• Manage the planning and delivery of orientation programs.
• Implement TM performance appraisals.
• Provide ongoing advice and support to team members under your supervision.
• Implement appropriate management practices that provide team members motivation and communication.
• Set team goals in consultation with team members according to hotel / department goal, policies and practices.
• Maintain personal presentation to hotel, Hilton and Hilton Garden Inn standards.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Manage the completion of monthly and ongoing training reports.
• Provide information as required regarding training records and attendance.
• Assist all departmental trainers if necessary, with their training.
• Deal effectively with guests and workplace colleagues from a variety of cultures.
• Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures.

Others

• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for

• An Assistant Manager Human Resources serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proficient in Microsoft Word, Excel and PowerPoint.
• Strong sense of responsibility and self-motivation.
• Able to work with all levels of team members.
• Excellent presentation and communication skills.
• Good organizational and presentation skills.
• Fluent in written and spoken English to meet business needs.
• Good communication skills, both verbal and written.
• Good relationship with the local labor bureau and government agencies.
• Thorough knowledge of federal, state and local laws.
• Thorough knowledge of salary, employment and benefits administration and payroll.
• Must possess basic computational ability.
• Ability to manage by example.
• Ability to maintain excellent relations with associates and maintain team member and guest confidentiality at all times.