Assistant Manager Front Office

As a Front Desk Supervisor, your role involves supervising daily front desk activities according to established guidelines. You will prioritize and delegate daily work responsibilities to front desk staff, ensuring efficient operations. Your responsibilities also include training and guiding front desk staff to provide quality customer services, resolving guest issues and inquiries to ensure guest satisfaction, and managing staffing schedules and shift changes. Key Responsibilities: - Prioritize and delegate daily work responsibilities to front desk staff - Train and guide front desk staff to provide quality customer services - Manage staffing schedules and shift changes - Resolve guest issues and inquiries to ensure guest satisfaction - Schedule front desk meetings to identify and resolve operational issues, accounting variances, and housekeeping discrepancies - Ensure facility is maintained clean, neat, safe, and secure - Ensure employees are properly groomed and dressed - Plan shift schedule and duties based on business forecast - Supervise billing and cash processes to ensure compliance with company standards Qualifications Required: - Education: Diploma preferred - Experience: Minimum 3 years of experience in hotel/resort work Only candidates with hotel experience are encouraged to apply for this permanent position in Trivandrum, Kerala. As part of the benefits, food will be provided, along with provident fund and yearly bonus. You should be willing to reliably commute or relocate with an employer-provided relocation package, if necessary.,