Assistant Manager - Front Office

Company Description

• Lead and inspire the Front Office team to deliver warm and personalized hospitality to every guest
• Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
• Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
• Optimize hotel occupancy and average daily rate to maximize revenue
• Implement and maintain brand standards and operating procedures
• Handle guest complaints and resolve issues promptly and professionally
• Train and mentor front office staff to enhance their skills and performance
• Manage front office inventory and supplies
• Ensure accurate and timely completion of all administrative tasks and reports
• Stay informed about local attractions and events to provide guests with valuable information
  

Qualifications

• Previous supervisory or management experience in a hotel front office setting
• Proficiency in property management systems (e.g., OPERA Cloud)
• Strong problem-solving skills with a creative approach to guest satisfaction
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office suite
• Demonstrated commitment to driving customer loyalty programs
• Flexibility to work a rotating schedule, including weekends and holidays
• Adaptability to various work situations and ability to multitask effectively
• Bachelor's degree in Hospitality Management or related field (preferred)
• Multilingual skills, particularly in languages relevant to the Udaipur region (preferred)
• Knowledge of local tourism, cultural attractions, and customs
• Detail-oriented with strong organizational skills
• Goal-oriented mindset with a focus on achieving performance targets
• Ability to remain calm and professional under pressure
  

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist's Benefits
• Develop your talent through learning programs by Academy Accor.