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Assistant Manager - Field Service Engineer

Assistant Manager - Field Service Engineer

Genpact

5 - 9 years

0 Lacs

noida uttar pradesh

Posted:1 week ago| Platform: Shine logo

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Skills Required

analytical skills quality improvement troubleshooting testing maintenance management project management interpersonal skills leadership skills technical expertise in nacelles repair shop operations aircraft maintenance manual amm structural repair manual srm trouble shooting manual tsm component maintenance manual cmm financialcommercial impact analysis formal presentations customer relationship building problemsolving global team collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

As an Assistant Manager - Field Service Engineer at Genpact, you will be responsible for managing the Customer/Nacelles Product Technical relationship for the assigned region/airlines. Your main goal will be to assist customers with any product technical issues to drive customer satisfaction effectively. You will collaborate with the Customer Team to interface with all levels of customer contacts in support of Nacelle Product Entry into Service (EIS) preparation and follow-on revenue service operations. Your key responsibilities will include providing technical assistance through on-site guidance and troubleshooting of Nacelles, reviewing and making recommendations regarding reported Nacelles malfunctions issues and failure trends, ensuring alignment with customer operational needs for maintenance, and driving service bulletin implementation and Field actions to minimize operational interruptions. Additionally, you will maintain awareness of program and project changes and communicate them effectively to the Partnership Customer Team while issuing accurate and timely reports of airline events to the business. To be successful in this role, you must have a Bachelor's in Engineering and demonstrated analytical and quality improvement ability. You should possess technical expertise in Nacelles repair, troubleshooting, shop operations, and testing, along with the use of Aircraft Maintenance Manual (AMM), Structural Repair Manual (SRM), Trouble Shooting Manual (TSM), and Component Maintenance Manual (CMM). Understanding the financial/commercial impact of technical solutions, ability to make formal presentations, work effectively with all levels of maintenance, engineering, and management, monitor Aircraft On Ground cases, and support technical meetings are also essential qualifications we seek in you. Preferred qualifications include strong oral and written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills, ability to analyze and resolve problems, use of project management skills and metrics to achieve program goals, lead, mentor, and influence customers and peers, work across global teams, and experience with customers and airline operational organizations. If you are looking to join a dynamic team at Genpact and have the required qualifications and skills, we invite you to apply for the Assistant Manager - Field Service Engineer position in Noida, India. This is a full-time role with a focus on operations. Apply now and be part of shaping the future with us.,

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Assistant Manager - Field Service Engineer