Assistant Manager Facilities Management

As an Assistant Manager - Operations & Facilities Management at iKSANA in Dehradun, you will play a crucial role in ensuring the seamless day-to-day functioning of our centers. Your strong ownership, attention to detail, and people skills will be essential in delivering a smooth and high-quality member experience across all touchpoints. You should be hands-on, process-driven, and capable of coordinating vendors, teams, and on-ground operations while upholding iKSANA's hospitality-first service standards. **Key Responsibilities:** - Oversee daily operational excellence and ensure uninterrupted 365x24x7 availability across iKSANA centers for a seamless member experience - Supervise all housekeeping operations to maintain consistent cleanliness and upkeep in common areas and offices - Recruit, train, and manage housekeeping supervisors and staff to meet performance and service standards - Create and manage staff schedules, assign daily tasks, and ensure efficient team workflow - Establish and enforce housekeeping SOPs for cleanliness and hygiene - Plan and manage housekeeping budgets with a focus on resource efficiency and cost control - Oversee procurement and inventory of cleaning supplies and equipment to ensure quality and cost-effectiveness - Provide ongoing training to housekeeping and support staff on industry best practices - Manage facility-related escalations and resolve them promptly with minimal disruption - Supervise utilities, power backups, internet uptime, and infrastructure maintenance - Coordinate with AMC vendors, service providers, and third-party contractors - Support onboarding and offboarding of clients, ensuring readiness and presentation of spaces - Ensure compliance with building regulations and policies including fire safety, FSSAI, and related protocols - Remain available to support and guide the on-ground team during emergencies and crisis management **Qualifications Required:** - Bachelor's degree in Operations, Facilities, Hospitality, or a related field - 3-6 years of experience in operations or facilities management (coworking, hospitality, or commercial real estate preferred) - Strong people management and vendor coordination skills - Process-driven with a sharp eye for detail, presentation, and service quality - Comfortable using Excel and basic facility management tools - Dependable, responsive, and committed to high service standards - Positive attitude and eagerness to grow into a senior role as the company scales,