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SBI Card
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Assistant Manager - Dialler & Tele Campaigns

Assistant Manager - Dialler & Tele Campaigns

SBI Card

1 - 5 years

3 - 7 Lacs

gurugram

Posted:3 days ago| Platform:

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Skills Required

mis reporting bpo telecom change management usage campaign management bfsi wellness medical insurance stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Position is responsible for managing the Tele sales Channel and help the PAN India Team to enhance productivity, accuracy efficiency.

Role Accountability

Update all training material required for Dialer usage
Ensure all tele sales centers are trained on dialer usage, conductor training on time and providing refresher training periodically
Download all changes happening and to ensure smooth change management .
Introduce new features on the dialer, testing and implementation
Manage Database for dialers which includes campaign management, Reporting/ Mis etc. .
Ensure compliance and adherence to regulators on campaign management
Work closely with the dialer service provider to deliver benchmark SLAs and deliver on new technologies that improve productivity. Evaluation of other dialer service providers in market for improvement in current services

Measures of Success

100 testing and then implementation of the same after resolving all issues
Effective and efficient management of the campaigns, On time campaign uploads at least 95 of times
100 adherence on TRAI regulations resolution of Complaints within TAT

Technical Skills / Experience / Certifications

Understanding of dialer technology and tele calling set ups
Experience of campaign management and MIS reporting

Competencies critical to the role

Stakeholder Management

Qualification

Graduate /Post Graduate

Preferred Industry

BFSI / Telecom / BPO

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