Assistant Manager || Nagpur || Customer Service

Hexaware Technologies

1 - 3 years

5 - 7 Lacs

Nagpur

Posted:5 hours ago| Platform:

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Skills Required

inbound process bpo complaint management voice process inbound customer service customer service escaltion retention domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are Hiring Assistant Manager at Hexaware Technologies

Location -Nagpur

Shifts -5 days of work with rotational week off

Education - Graduate & Undergrduate

Role & responsibilities

Team management in Customer Service Domain
Attrition Management
Preparation of Daily Reports
Quarterly Business Reviews (QBR)
Monthly Business Reviews (MBR)
Handling Team Leads
Ensuring process compliance
Performance Improvement Initiatives
Stakeholder Management
Resource Allocation
Experience in Customer Service domain
Experience in BPO Operations\
HSC with a minimum of 6 years of overall experience, including 1 year as a Assistant Manager from any inbound call center (OR)
Graduate with minimum of 6 years of overall experience including 1 year as a Assistant Manager from any inbound call center.
Excellent communication, interpersonal, and problem-solving skills.
Strong analytical and decision-making abilities.
Experience in attrition management
Proficiency in report preparation

If interested, please share your updated cv on Vrushalid1@hexaware.com (8999838823)

Thanks!

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