Assistant Manager - Customer Relationship Management

WHO ARE WE?

Welcome to the future of Real Estate Transactions!

Ivy Homes

The problem Ivy Homes is trying to solve is the first of its kind in India; you’ll be in the front seat of disruption of real estate using AI/ML/software. With the help of AI & ML, Ivy Homes is using data from various channels across industries to predict the prices of an apartment.

As a nextgen entity,

Our core team comprises IIT and IIM alumni with excellent business and technology acumen. We are backed by marquee Venture Capitalists in the ecosystem, including Y-Combinator, Khosla Ventures, Global Founders Capital and Venture Highway. We are expanding our team and looking for enthusiastic people to join us on this journey.

Assistant Manager- CRM - ROLE SUMMARY

As an Associate in our Customer Relationship Management (CRM) team at Ivy Homes, you will play a pivotal role in managing end-to-end transaction handling and facilitating customer loan processing.You'll be the bridge between our clients and Ivy Homes, ensuring a seamless experience from completing the process for purchasing a property till its sale is completed. Your effective communication, both oral and written, will be vital in assisting clients and ensuring registration is done smoothly.

WHAT WILL YOU DO?

• End-to-End Transaction Handling:

  Take ownership of projects from initiation to completion, ensuring all customer requirements are met and projects are executed seamlessly.

• Loan Processing Support:

  Assist customers in processing loans, providing guidance and support by being a bridge between the customers and the Banks.

• Communicating with clients:

  Communicate with clients, both verbally and in writing, to understand their needs, provide updates, and address any concerns promptly.

• Data Management:

  Maintain accurate and up-to-date records of customer interactions and project progress in the CRM system

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• Collaboration with clients:

  Collaborate with internal teams to ensure all customer needs are met and projects are executed efficiently.

• Customer Satisfaction:

  Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.

WHAT DO YOU NEED TO BRING TO THE TABLE?

• Years of Experience:

  While prior experience in a similar role in the real estate industry is preferred, it's not mandatory. Experience in customer relationship management and loan processing is a plus.Preferred 1-5 years of experience.

• Communication Skills:

  Proficiency in English is essential, and knowing Hindi or any one other language is an advantage.Strong verbal and written communication skills are crucial for effective customer interactions and project management.

• Organisational Skills:

  Good organisational skills to manage projects and customer data efficiently.

• Quick Learner:

  The ability to learn and adapt to new CRM systems and processes.

• Team Player

  : The ability to work collaboratively with multiple stakeholders to ensure customer needs are met.

• Detail-oriented

  : A keen eye for detail to maintain accurate customer records and project documentation.

• Customer-Centric:

  A commitment to providing excellent service and ensuring customer satisfaction.