Assistant Manager - Customer Quality

About the Company:

The Johnson Electric Group is the definite leader in micromotors, motion subsystems and actuators for automotive and industrial applications, with expected global revenue of USD 3.4 billion in our current fiscal year. Founded in 1959, Johnson Electric has expanded to be a global force employing over 35,000 people in over 23 countries. We collaborate across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. Join us and let’s shape the future of Johnson Electric together.

About the Role:

Place of Work:

Responsibilities:

• Responsible for the PDCA/ 8D activity to find the root cause and corrective/preventive actions for 0KM / Warranty / New product Quality issues and submit report to on time to customer.
• Quick response and follow up all customer requirements related to new product safe launch, Engineering Changes & Serial life Phase.
• Responsible lead the Customer audit and all Customer Quality Requirements Implementation in plant and action closure.
• Validate the customer milestone sample submission without Q –Issues and Participant at customer end if required.
• Effectively interact with Production and Development teams to maintain product supply and help introduce new products.
• Deploy and insure compliance with company rules and procedures in line with the main Quality standards (IATF).
• To update PTDB, Lesson learnt and horizontal deployment tracking.
• To ensure periodic re-validation of running products for 4M Change control at In-house.
• Provide advice / valued-added services to support operations and achieve Zero PPM at all level.
• Identification of possible delays, reduction of late delivery risk and possibility to take corrective actions before production is finished.
• Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations.

Qualifications:

Required Skills:

• Knowledge of Customer Quality Requirements.
• OEM / Tier 1 Customer requirements understanding / Handling (OEM: MSIL / HYUNDAI/ TATA/ Renault / Mahindra / Hella / Inteva / Mahle / Lumax / Minda / Hanon system / KIAL / Krishna maruti).
• Knowledge of IATF 1649 / VDA 6.3 / OEM QMS Requirements.
• Should have worked in Auto Assy. Units.
• Knowledge on automotive motors or related motion system.
• Working Knowledge in PPAP, DOE, SPC, 7QC Tools.
• Knowledge of measuring instruments, 8D methodology.
• Knowledge in Trouble shooting of defective products.
• Ability to take corrective and preventive action.
• Ability to interact and work closely with CFT team and customers.
• Strong interpersonal and communication skills.
• Entire work is computer based, should be proficient in IT- based management systems.
• Must aware about the core tools.