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Canara HSBC Life Insurance Company
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Assistant Manager - Customer Mobile App Opration Manager - Gurugram

Assistant Manager - Customer Mobile App Opration Manager - Gurugram

Canara HSBC Life Insurance Company

3 - 8 years

6 - 10 Lacs

gurugram

Posted:None| Platform:

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Skills Required

customer mobile app customer app performance monitoring app registration registration rate customer satisfaction download rate marketing on app campaigns enhancement requests diy usage regular testing & monitoring change requests mobile app

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure end-to-end management of the Customer App, driving feature development, user engagement, performance monitoring, and customer satisfaction to meet targets such as registration rate, download rate, DIY usage, and NPS.

Development (CR Management)

Manage change requests for new features and functionalities
Prioritize and oversee backlog of enhancement requests
Coordinate with IT for timely deliveries

Engagement Activities

Plan and execute in-app notifications (products, services, regulatory updates, brand awareness)
Collaborate with marketing on app campaigns

Production Gaps & Issues

Monitor production environment for incidents and gaps
Perform quality/sanity checks on releases
Driving rapid resolution and follow-up with IT

UI/UX Project

Achieve NPS targets via continuous improvement
Analyze detractor feedback and implement corrective actions
Capture and action Voice of Customer

UI/UX Project

Coordinate with UX/design teams to enhance app interface and usability
Manage project timelines, deliverables, and user testing

Regular Testing & Monitoring

Conduct functional and performance testing cycles
Monitor system health and user-behavior metrics

Reporting & Dashboards

Build dashboards for app registration, downloads, DIY usage, customer segments, demographics
Deliver weekly/monthly performance reports

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